"Operations Support Manager, Brand Standards and Engagement"

Operations Support Manager, Brand Standards and Engagement

Job ID: 294429
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

Department Specific Tasks and Responsibilities

1. Responsible for ensuring department's documented standard operating procedures (SOPs) and department policies are updated and disseminated as directed by the AD of Standards and Engagement
2. Assists with implementation and monitoring a tracking system for all new hire training, hourly employee refresh trainings, manager refresher trainings, serve safe trainings
3. Works closely with location managers to coordinate and schedule onboarding activity for new dining employees

Job Summary

Supports assigned locations and/or programs with operational logistics such as hiring and retention programs for staff. Responsible for the oversight of operational support systems. May coordinate human resources support. Maintains consistent implementation of policy and practices across assigned areas. May provide support for department and/or division events.

Key Responsibilities

1. May manage and maintain the student assistant program in the assigned areas including but not limited to, scheduling, approving time, approving and communicating shift requests, maintaining the student assistant scheduling app
2. Manages and maintains temporary staffing supporting assigned locations
3. Responsible for scheduling, monitoring, and approving time and invoice processes, and serves as the liaison for the assigned area contactors
4. Assists in the processing of posting requests and hiring needs for assigned areas
5. Updates internal staffing tracker to reflect any changes or updates communicated by leaders
6. Liaison for hiring managers regarding hiring needs and/or processes
7. Maintains and updates department dedicated technology systems and shared files for accuracy and consistency including creation of financial reports
8. Helps cover leadership gaps in residential and retail operations when managers are out or there are special events or groups that require additional leadership
9. Assists managers with attendance tracking for the location(s) and communicates next progressive discipline steps when certain milestones are hit
10. Assists managers with staffing records to assure consistency of documentation across all areas
11. Assists leaders with any additional support functions as needed for success of the operation
12. Maintains and updates internal facilities and equipment master file
13. Tracks equipment warranty information, smallware needs and/or replacement and equipment repair
14. May be responsible for the supervision and performance management of assigned staff

Required Qualifications

Educational Requirements: High school diploma or equivalent
Required Experience: Three (3) years of related work experience at a supervisor or assistant manager level for a food service establishment

Preferred Qualifications

Additional Preferred Qualifications: Manager ServSafe Certification
Preferred Educational Qualifications: An undergraduate or advanced degree from an accredited institution of higher education in a related field
Preferred Experience: Previous experience specifically in a Higher Education food service setting at a manager level

Proposed Salary

The budgeted salary range is $54,160 to $60,000. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

ABILITIES: Able to handle multiple tasks or projects at one time meeting assigned deadlines
SKILLS: Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills. Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite). Strong attention to detail and follow up skills. Strong customer service skills and phone and e-mail etiquette.

Other Information: This is a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel.
Background Check: Standard Enhanced