"Parking Ambassador"

Logistics, Transportation & Parking is seeking a full time Customer Service Representative to act as a Parking Ambassador for the patient and visitor parking structures at the Michigan Medicine parking facilities.

• Drive parking facilities and scan license plates by using Patroller system
• Monitor and report suspected unauthorized parking activity
• Assist patients and visitors by directing them to available parking space
• Assist parkers with items they may need to their destination, as necessary (wheelchairs, strollers, belongings, etc)
• Direct patients and visitors to their destination inside the hospitals, escort patients and visitors to area inside the hospital
• Greet and screen patients and visitors at the parking structures
• Redirect non-patient and visitors to other parking areas, inform customers of alternative parking options by giving directions and handing out maps
• Monitor parking space availability, monitor full conditions of parking facilities, redirect patients and visitors to available parking spaces and/or parking facilities
• Assist patients and visitors with location of vehicle upon their return to the parking facility on foot or by use of motorized vehicle.
• Act as a customer service ambassador to Michigan Medicine
• Report any suspicious behavior to DPSS (Michigan Medicine Security) and supervisor
• Maintain areas of the parking structure by assisting in cleaning, removal of trash, salting icy areas and snow removal
• Report any elevator outages to supervisor
• May work occasionally in a different classification depending on departmental staffing needs
• Use university vehicle to drive to other locations to assist in parking operations
• Assist parkers with use of parking equipment (may handle customer's credit card and/or cash) to assist them with the transaction
• Other duties as assigned by supervisor or manager

Required Qualifications:

• High School Diploma
• At least one (1) year of customer service experience, preferably in a hospital setting
• Excellent customer service skills
• Strong communication skills
• Ability to stay active/moving for most of the shift
• Must be able to work outside in all types of weather conditions
• Ability to move/transport 30 pounds
• Must have a valid drivers license

Work shifts available: Monday-Friday, 6:00am to 2:30pm and 2:00pm to 10:30pm

Facilities & Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.