"Parking Operations Supervisor"

Position Details

Position Information

Budget Title

Staff Assistant

Campus Title

Parking Operations Supervisor

School/Division

Student Affairs, Division of

Department

University Police Office

Staff Sub-Type

Staff & Administration

Salary Level

SL2

Salary Range

$53,500+ depending on experience

Position Effort

Full-Time

Position Summary

The Parking Operations Supervisor coordinates and executes day-to-day parking operations at SUNY Cortland, with a primary responsibility for permitting, enforcement, parking systems, and special events support. This position supervises parking operations staff and ensures parking resources are deployed effectively in alignment with campus activity, safety priorities, and institutional policies. This position ensures revenues collected are handled according to SUNY Cortland guidelines and established procedures. This position is expected to respond to and assist with emergency situations during working hours.

What makes SUNY Cortland a great place to work?

• Our positions provide predictable salary progressions, and many offer permanency.
• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university’s state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland’s Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor’s approval.
• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region’s offerings

Major Responsibilities

Parking Operations – 50%

Supervise parking operations staff:

• Assign daily/weekly tasks.
• Ensure productivity is commensurate with campus activity.

Provide operation support for parking management system.

• Apply software patches.
• Update biographical data for account holders.
• Adjust software settings related to permitting and enforcement as parameters are adjusted.

Provide customer service coverage as needed.

Coordinate special events parking needs with relevant departments.

Ensure proper signage/markings exist to support parking operations.

Represent the Parking/Pedestrian Safety programs in meetings. Examples:

• Special events
• Facilities Planning Design and Construction – Large-scale construction activity.

Coordinate maintenance operations as needed regarding facility conditions.

• Work with maintenance and ground staff to address new/faulty signposts, adding/removing signage.
• Survey for and recommend minor maintenance plans for parking lot conditions (potholes, line striping).

Provide Second-level complaint resolution.Parking/Mobile Technology Systems – 25%

Maintain vehicle-mounted laptop and ancillary processing equipment, including (but not limited to) applying Windows and/or vendor-specific software updates.

Maintain handheld/portable enforcement devices (currently Android-based cell phones and mobile printers). Apply carrier and/or vendor-specific software updates.

Maintain/update automatic number plate recognition ( ANPR ) settings within ANPR software platform. Including (but not limited to) geographic boundaries of parking facilities and facility-specific permits rules and schedules.

Coordinate settings from ANPR platform with parking management system.

Troubleshoot payment gateway issues in relation to online parking management systems sales. Assist with reconciliation of payments that fail to post from payment gateway to parking management system.

Update parking management system regarding permit types, rules, permit pools, effective dates, location capacities, and other relevant parameters.

Work with vendor support to address issues where no resolution can be found without intervention.

Secondary/Backup Parking Operations Support – 25%

Permit/parking rules enforcement: verification of permit status, issuance of citations to vehicles found to be in violation, investigation/resolution of parking complaints.

Setup barriers/signage to support events.

Maintain/collect revenue from parking meters.

Provide planned/ad-hoc support of traffic management.

• Special events
• Emergent situations

Functional and Supervisory Relationships

Reports to the Chief of Police.

Supervises two Parking Services Attendants and an Office Assistant 2

Frequently working with members of Facilities Operations and Services, Facilities Design Planning and Construction. Occasionally works with members of all other departments across campus.

Required Qualifications

• Associates degree
• Professional supervisory experience
• Valid Driver’s License
• 1-year minimum experience using software such as Microsoft Office, Teams, and/or Android OS

Preferred Qualifications

• Experience in parking operations and/or pedestrian safety
• Experience with AIMS Parking Management System
• Experience working in higher education

Knowledge, Skills & Abilities

• Demonstrated attention to detail to accurately input, maintain, review, and verify data.
• Ability to perform basic arithmetic and compile, organize, interpret, and communicate budget related data and results clearly and concisely.
• Effective oral and written communication skills
• Ability to de-escalate difficult situations with professionalism, sound judgement, and composure
• Demonstrated time management skills and the ability to manage others’ time effectively.
• Knowledge of geographic location principles (i.e. latitude/longitude, GPS location finding) and the ability to use mapping tools to define and manage geographic parameters.
• Knowledge of and ability to support enterprise and mobile technology systems, including applying operating system updates, software patches, and application configurations across multiple platforms.
• Ability to work effectively with a wide variety of constituents with differing needs, expectations, backgrounds, and levels of experience.
• Ability to coordinate operational activities across functional areas, analyze issues, and develop or recommend effective solutions.

About the University

A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields.

EEO Statement

SUNY Cortland is an AA/ EEO / ADA employer and encourages applications from women, veterans, individuals with disabilities, and members of underrepresented groups.

Documents Needed to Apply

Required Documents

1. Curriculum Vitae or Resume
2. Cover Letter