"Parking Services Assistant II"

Job Description

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Essential Functions

Job Summary

Provide enforcement for parking rules and regulations; as well as parking information and directions to campus visitors.

Core Responsibilities

1. Responsible for delivering quality customer service to campus constituents by enforcing the rules and regulations professionally and exhibiting clear concise communications of guidance and clarification.
2. Patrols assigned areas by vehicle or on foot to ensure compliance of parking rules and regulations.
3. Maintains current knowledge of parking regulations and other information.
4. Communicates information to the supervisor as needed.
5. Enters and retrieves information pertaining to vehicle registration, identification, and status, using handheld computers.
6. Identifies vehicles in violation of parking regulations, and checks when necessary to confirm whether vehicles need to be booted or towed.
7. Locates lost, stolen, and counterfeit parking permits, and takes necessary enforcement action.
8. Provides information regarding parking regulations and facilities, and the location of streets, buildings, and points of interest.
9. Observes and reports any field maintenance issues for repair.
10. Prepares for events by placing cones, barricades, and signage as directed.
11. Prepares reports of activities.
12. Assists in the training of new staff.
13. Promotes safety and environmental protection by immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
14. Performs other duties as assigned.

Required Qualifications

• High school graduate or equivalent.
• Texas Driver's License.
• Two (2) years of customer service experience.
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Knowledge Skills, and Abilities

• Citation handheld equipment, immobilizer device, and standard office equipment.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

• Independent work for extended periods in varying climatic conditions.
• May require evening or weekend work for special events.

Physical Demands

• Ability to lift up to 25 pounds occasionally.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.