Part-Time Test Center Administrator

Job Details

Job Title: Part-Time Test Center Administrator

Location: UNG-Dahlonega, GA

Regular/Temporary: Regular

Full/Part Time: Part-Time

Job ID: 299698

About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The University of North Georgia is accepting applications for a Part-Time Test Center Administrator. The Test Center Administrator (TCA) is responsible for providing comprehensive assistance to the day-to-day operation of the Prometric Test Center (PTC) operated at the University of North Georgia (UNG). The TCA reports directly to the Prometric Coordinator of Testing.

Responsibilities

• Assist with the daily operation of the PTC adhering to the standards of operation required by Prometric; respond to all testing related inquiries by Prometric; Serves as a Prometric TCA with work hours to include evenings and Saturdays.
• Maintain a working knowledge of University and Prometric testing programs; maintain certification with testing clients as required; and maintain current knowledge of non-compete and confidentiality requirements. Provide answers to questions from callers and visitors related to a variety of Prometric tests and testing policies; ensure security of test materials; verify identity of testing candidates; and maintain inventory of test materials and exhibits.
• Collaborate with UNG IT and Prometric tech support to ensure that all technology and computer related needs are kept current to prevent any interruption in the delivery of exams; communicate with Prometric District Manager, Territory Operations Manager, and Prometric Coordinator of Testing as needed to ensure that the needs of the Prometric Center are met; and maintain an effective working relationship with candidates, professional associates, and colleagues.
• Perform other job-related duties as assigned

Knowledge, Skills, & Abilities

• Preferred knowledge of standard professional proctoring duties and office practices, procedures, systems and equipment. Must be able to obtain and retain knowledge of ADA and FERPA guidelines as they relate to individuals served through the Prometric Test Center.
• Working knowledge of most computer office software, including BANNER, Windows, Microsoft Office - Word and Excel.
• Must have excellent verbal and written communication skills; excellent customer service and interpersonal skills; outstanding organizational and time management skills, excellent problem-solving skills; and superb phone etiquette.
• Must have ability to stay focused and detail oriented under surveillance. Work performance is monitored & evaluated by external clients/vendors by way of audio and video surveillance and "secret shoppers" posing as testing candidates. Failure to maintain contractual requirements could result in financial loss to the institution or termination of testing client contracts.
• Must maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology.
• Must have ability to organize and prioritize work requests to complete tasks in a timely manner with minimal supervision.
• Must be able to complete concurrent or multiple tasks independently and creatively in a timely manner and under pressure of deadlines; work well with people from different racial, cultural and other backgrounds, and possess a strong commitment to the mission of the University.
• Must be able to remain customer friendly and maintain attention to details in the midst of frequent interruptions; must have the ability to work successfully as part of a team in a high-demand, fast-paced, detail-oriented environment.
• Must be able to learn and apply new technology as needed; must maintain confidentiality of candidate test records and personal information.

Required Qualifications

• High School Diploma or GED required
• Must be able to obtain: Prometric Test Center Administrator Certification; FBI and IRS clearance for administration of Internal Revenue Service exams. Able to obtain additional TCA certification in the following areas within the first twelve (12) weeks of employment: College Level Examination Program, DANTES Subject Standardized Test program, ETS Standard Testing Network Center, and others as required.
• One (1) year of required experience in an office environment, retail environment, or customer service environment.
• Must be available to work evenings and Saturdays.