"Patient Account Representative- Credit Resolution/Support Team"

Hiring Department

University Physicians

Job Description

#upjobs

Follow University Physicians Patient Accounts written procedures to resolve overpayments from insurance companies and patients

Responsibilities:

• To work all assigned task lists, emails daily
• Work overpayments from electronic worksheets for all insurances and patients
• Print all necessary information at the office to complete the refund check process
• Review and process refund request letters from insurance companies
• Ability to scan and index all documentation related to correspondence and EOBs with a minimum of 98% accuracy rate
• Ability to analyze complex accounts
• Make phone calls to patients and calls to insurance companies when appropriate
• Complete all job responsibilities following written procedures
• Complete various projects or assignments as assigned by supervisor
• All duties as assigned
• This position is eligible for University Physicians Work From Home program. Part of the time will be onsite and part of the time will be from remote.

Shift

M-F: 8 am -5 pm

Minimum Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Two (2) years of clerical experience; education may be used in lieu of experience.

Preferred Qualifications

Experience in patient accounts, medical office, or bookkeeping.

Additional license/certification requirements as determined by the hiring department.

Anticipated Hiring Range

Salary Range: $16.68 - $26.31/hour

Grade: PAT 005

University Title: PATIENT ACCOUNT REPRESENTATIVE, NON-CLINICAL

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide a Resume and Cover Letter.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.