"Patient Encounter Specialist- Temporary Services"

Job Description

The University of Alabama at Birmingham (UAB) Temporary services is seeking a Temp Patient Encounter Specialist to work under general supervision and according to established policies and procedures, to perform a variety of specialized services in support of the operations of assigned clinic. To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit and recording of clinic revenue. Depending upon clinic need, to provide assistance and respond to patient needs within the waiting room. To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff.

Key Duties & Responsibilities

1. Performs various patient registration duties: obtains and verifies patient demographic and insurance information; reviews general and financial comments in system and takes appropriate action; completes registration in appropriate system(s); ensures patient receives HIPAA notice information; obtains appropriate authorizations; schedules follow-up appointments/tests.
2. Accurately completes tasks related to patient's financial responsibilities. Performs financial/billing duties. Collects co-payments and account balances. Coordinates patient financial issues with financial counselor as appropriate.
3. Ensures efficient daily operations for clinic/department: answers phone and routes messages in a timely manner; manages task and clinic bump lists as required; regularly rounds on patient areas to ensure a welcoming and patient-friendly environment.
4. Performs a variety of clerical support functions for the clinic: rotates responsibilities within the waiting room; maintains office equipment; manages mail; stocks supplies; validates parking; escorts patients; copies documents.
5. Accurately collects, posts and reconciles payments: posts charges/payments in appropriate system(s); reconciles charge/payment batches; prepares deposits.
6. Works various reports as required: missing charge report, referral/pre-cert; wait list and past pending information.
7. Performs other duties as assigned.

Pay Rate $16.00

Qualifications

• One year of customer service experience required. Business Office education or similar coursework desired.
• knowledge of medical terminology and advanced knowledge of PC applications, software and database management;
• able to perform math and bookkeeping skills;
• possess exceptional telephone and customer service skills