"Patient Experience Representative I- Radiology"

Position summary

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.

Key responsibilities

• Customer Service:
  • Demonstrating positive and effective customer service that supports departmental and hospital operations.
  • Greeting, screening and directing patients, families and visitors.
  • Registering new patients upon arrival.
• Patient Registration/Discharge:
  • Monitoring clinic activity to ensure best possible patient experience.
  • Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
  • Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.
  • Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.
• Scheduling:
  • Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
  • Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.
• Administration:
  • Maintaining personal calendars for physician/supervisor(s).
  • Scheduling meetings, programs and events.
  • Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.
  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
  • Participating in the purchasing of inventory.
  • Providing routine clerical support as needed.
• Technology:
  • Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.
  • Enrolling patients and caregivers in patient portal.

Minimum qualifications

Education:
A high school level of education, bachelor's degree preferred

Experience:
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Schedule: Mon-Fri, 830am-5pm, fully onsite
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.