"Patient Experience Representative - Radiology"

Position summary:

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. Radiology provides individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.

Key responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Minimum qualifications

Education:

• High School Diploma / GED

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule: Mondays 7am to 5:30pm and Wednesdays and Thursdays 7am to 6pm.

This role is eligible for a $1,500 sign on bonus (not eligible for internal candidates).

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.