"Patient Services Associate"

The Brighton Health Center is looking for an energetic and customer-focused individual to join our staff as a Patient Services Assistant. In this role, you will be responsible for:

• Greeting patients at the door and helping them check in with the Kiosk.
• Assisting patients while at the facility, including helping them from their car, through doorways, in and out of wheelchairs, and guiding them to departments.
• Directing float staff on duties that need to be completed.
• Completing insurance verification and collecting cash/credit card payments from patients.
• Determining the necessity (within established guidelines) for immediate attention for patient conditions of an emergent nature.
• Working with patients, families, physicians, and other team members to facilitate return visits, referral requests, and the scheduling of services.
• Applying knowledge of department and utilizing an understanding of other departments within Michigan Medicine.

Training: You will be trained within the department by one of our tenured Patient Service Assistants. This includes accurately and efficiently scheduling patient appointments utilizing Cadence, managing pre-arrival functions, serving as a resource for insurance authorizations, responding to patient inquiries, assisting with payments, reconciling collections, and ensuring completeness of visit information.

Required Qualifications: High School Diploma or GED, exceptional interpersonal skills, ability to work well in a team, effective communication, and demonstrated active listening, written, verbal, and information technology skills.

Desired Qualifications: Knowledge of basic medical terminology, experience in a large complex health care setting, familiarity with UMHS electronic medical record systems, and knowledge of University policies and procedures.