"Patient Services Associate"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

To provide prompt and courteous support to patients, outside hospitals, doctors, technologists and any other customer that may need assistance.

• Answer phone calls and emails and provide in-person support to patients and customers throughout the day.
• Contact external hospitals and facilities to obtain imaging for emergency department and inpatient cases as requested for both Mott and UH.
• Upload external imaging studies into Sectra accurately and efficiently
• Communicate with ER physicians regarding outside imaging requests.
• Utilize paging system to contact appropriate staff as required.
• Monitor OnBase for incoming release of information forms.
• Monitor Patient Portal requests for imaging.
• Create and mail CDs for patients, doctors, or external hospitals when requested.
• Send imaging electronically to external hospitals/facilities when requested.
• Communicate with PACS Team and User Support as needed to resolve issues and support operations.
• Send imaging to St. Joseph/Trinity Health when notified in MiChart.
• Monitor the tube station for any CD’s that may need to be uploaded.
• Assist in the training of new employees.
• Maintain cleanliness in the customer service area and light cleaning/stocking when necessary.
• Assist with Tumor Board preparation when needed.
• Monitor Teams Groups for requested imaging uploads.
• Assist with inputting data for Dexa Scans when needed.
• Prepare Litigation requests when notified.
• Assign MRI cases early in the morning before MRI Reading Room Coordinator arrives.
• Assign CT Neuro cases early in the morning before CT Neuro Reading Room Coordinator arrives.
• Pick up and sort paperwork and send it to HIM for scanning into patient charts.
• Assist in Reading Rooms when needed.
• Identify opportunities for improvement in departmental processes and procedures and provide recommendations to enhance workflow.

Demonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources.

• Demonstrate the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment.
• Demonstrate strong organizational skills with the ability to prioritize work effectively.
• Demonstrate professionalism, attention to detail, and the ability to follow direction and accept constructive feedback.
• Demonstrate strong written communication skills, including correct spelling and proper grammar.
• Demonstrate strong interpersonal and verbal communication skills, including active listening.
• Demonstrate reliability, including maintaining excellent attendance.

Required Qualifications

• High School diploma or equivalent
• Two or three years of experience in direct customer service role, involving face-to-face or phone-based patient/customer interaction.
• Basic knowledge of medical terminology.
• Availability to work holidays are required

Preferred Qualifications

• Knowledge of MiChart is preferred.
• Knowledge of Medicom is preferred.
• Knowledge of Sectra is preferred.
• Knowledge of Microsoft Teams is preferred.
• Previous experience in healthcare or radiology environment.
• Knowledge of health system policies and procedures.
• Basic understanding of radiology workflows, terminology, and imaging systems.

Schedule

Monday-Friday 10:00am-6:00pm and every other weekend 4:00pm-12:00am (32 hours each week, Days off will vary)

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.