"Patient Services Associate"

Posted: 21-Jan-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 273139

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

To provide support and coordination of divisional patient care services.

• Receive and assist patients, visitors, and staff in a high-volume clinic that services multiple modalities.
• Check in patients for appointments and procedures using the Cadence and OpTime modules in Epic.
• Monitor waiting area activity and assure a clean, organized, and safe environment.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
• Assist patients and visitors with questions on the phone or in person.
• Assist call center, referring clinics, and staff with telephone inquiries.
• Triage phone calls appropriately if unable to directly assist.
• Collect payments, co-pays and past due balances at patient check in using established department guidelines.
• Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
• Work with QA/QC staff to resolve scheduling conflicts due to patient safety and scanner compatibility.
• Accurately schedule and reschedule exams for patients who are unable to be seen.
• Provide information regarding hospitals and community services as needed.
• Process and compile patient paperwork for exams and clinical staff.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary and all other appropriate correspondence.
• Demonstrate ability to complete multiple tasks independently.
• Identify and track reoccurring operational problems and participate in resolution.
• Management of pre-arrival functions to assure all necessary information has been obtained prior to patient appointments.
• Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.
• Oversee assigned outpatient and inpatient MiChart work queues and dispatch staff as directed.
• Accurately and efficiently schedule patient appointments utilizing Cadence and coordinating with inpatient unit and modality technologists.

Required Qualifications:

• Ability to follow Radiology Gold Standard Customer Service guidelines consistently.
• Ability to adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Ability to work independently in an ever-changing and potentially stressful environment.
• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
• Ability to spell correctly and use proper grammar.
• Good oral and written communication skills.
• Strong organizational skills.
• Excellent attendance record.
• High School diploma or equivalent.
• 2-3 years of customer service experience.
• Required to have knowledge of and adhere to University and Departmental policies and procedures.

Preferred Qualifications:

• Working knowledge of MiChart (Cadence, OpTime, and EpicCare) is preferred.
• Familiarity with SharePoint, and Microsoft Office 365 including Microsoft Outlook and Teams is preferred.
• Familiarity with medical terminology is preferred.
• Experience in a health care environment

Schedule: Saturday - Sunday, 1:00pm - 11:00pm

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.