"Patient Services Associate"

The Congenital Heart Center at the University of Michigan C.S. Mott Children's Hospital is currently seeking a full time Patient Services Associate to support the Pediatric Cardiology Outpatient Clinic as a float which will provide administrative and clinical support to various clerical and medical staff to ensure an efficient and expedient experience for the patient and their family.

Float to cover all clerical areas within the Pediatric Cardiology clinic and provide coverage for the medical assistants as needed in the event of absences, breaks and lunch.

Provide exemplary customer service to patients, faculty and staff.

• Check-In/Check-out coverage.
• EKG/MRI/Echo scheduling coverage.
• Coordinated Care & Cath/EP scheduling coverage
• Schedule and facilitate appointments/cases for procedural patients.
• Medical Assistant coverage.
• Answer and direct incoming phone calls to appropriate area.
• Maintain office supply stock for clerical areas.
• Scanning, faxing, filing.
• Participate in the development of clinical goals and objectives by observing and recommending new or revised policies, procedures or methods.
• Other duties as assigned by the Clinic Supervisor and Clinic Administrative Manager Intermediate.

Required Qualifications:

• High School Diploma or GED.
• 2 -3 years of experience.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.
• Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff.
• Strong attention to detail, multitasking, accountability and follow through abilities.
• Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced environment.
• Professional and positive image and attitude when interacting patients, faculty, and staff.
• Responds positively to change, showing willingness to learn new ways to work.
• Flexible and able to switch between tasks efficiently and accurately.

Preferred Qualifications:

• 1-2 years experience in a medical setting.
• Proficient in MiChart.

Monday-Friday Hours 8AM-5PM

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.