"Patient Services Associate"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Frontline interaction with patients and families performing clerical functions in a busy outpatient specialty clinic setting for Taubman Medical Specialties. We are seeking a compassionate and enthusiastic Patient Services Assistant/Associate to join our team. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal customer service experience.

• Check in and check out patients
• Scheduling and coordination of patient appointments, tests and consults
• Gather and verify patient demographics, insurance and other pertinent information
• Prepare, maintain and update forms, consents, and questionnaires
• Provide general information to staff and families
• Process patient charges, collect payments and reconcile cash collections
• Management of MiChart in-basket notes
• Work with the nursing team, providers, medical assistants, call center and other team members to improve patient care and improve processes to enhance patient experience
• Perform other related duties as assigned

Required Qualifications:

• High school diploma or General Education Development (GED) credential
• 0-2 years of experience required
• General office experience; preferably in a medical setting
• Candidate must have excellent verbal and written skills
• Candidate must demonstrate team effort, be able to work independently, have good organizational and prioritization skills
• Candidate must have an excellent attendance record
• Excellent customer service skills
• Excellent interpersonal and communication skills
• Strong attention to detail

Preferred Qualifications:

• Basic medical terminology
• Previous experience in an ambulatory care clinical setting
• Knowledge of University and Department of Internal Medicine policy and procedures
• Experience working with Cadence and MiChart and Insurance carriers
• High school diploma or General Education Development (GED) credential
• 2-3 years of experience desired

Shift/Hours/Days: Days/ 7:00AM - 6:00PM/ Monday - Friday (hours may vary)

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.