"Patient Services Specialist"

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately.
• Schedules patient appointments appropriately by following scheduling guidelines.
• Handles patient messages delegated from the nurse, providers, and supervisor.
• Greet all patients as they arrive at the clinic and certify that all patient information is updated and correct.
• Follows appropriate procedures for checking patients in and out of the clinic.
• Handles payment transactions and completes necessary batch closing and deposit documentation every day.
• Maintains a clean waiting room and ensures all patients are informed about clinic delays.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

Experience in a clinical setting.

Department

Ortho Surgery Dept Lbk Genl

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

15.00

Pay Grade Maximum

19.50

Shift

Day

Work Location

Lubbock

Required Attachments

Resume / CV