"Patient Services Specialist"

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Greet all patients as they arrive at the clinic and certify that all patient information is updated and correct.
• Acquires and scans appropriate paperwork at check-in, including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
• Follows appropriate procedures for checking patients out of the clinic by scheduling follow-up appointments appropriately, following system checkout, and assisting patients with other needs.
• Answers incoming calls, certifies that all patient information is updated and correct, and appropriately handles the caller's needs.
• Handles payment transactions and completes necessary batch closing and deposit documentation daily.
• Handles patient messages delegated from the message pool, triage nurse, physicians, or supervisor, including messages from the after-hours service.
• Coordinates referral appointments from other clinics, agencies, and private physicians.
• Maintains knowledge of all visit types, physician names and scheduling guidelines to schedule appropriately.
• Maintains a tidy waiting room and informs all patients about clinic delays.
• Proactively assists other staff and providers as needed.
• PROFESSIONAL DEVELOPMENT: Promote, assess, and evaluate the educational needs and requirements specific to your job discipline
• Contribute to KPIs as appropriate for job functions.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Knowledge of medical terminology.
• Healthcare Office Experience
• Computer Skills: Cerner/PowerChart/Athena
• Bilingual

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

15

Pay Grade Maximum

31.5

Schedule Details

M-F, generally 8/5pm

Work Location

Lubbock

Department

Ob Gyn Pavilion Lbk

Required Attachments

Cover Letter, Resume / CV