"Patient Services Supervisor"

Extended Job Title

Patient Services Supervisor

Position Description

Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Major/Essential Functions

• Duties are, but not limited to- working closely with the head nurse, Associate Clinic Director and Senior Clinical Department Administrator.
• As the supervisor of the Patient Services Specialist team, you will be a positive and professional role model. Will be leading the PSS team of around 12 employees. Will be expected to be a good role model and teach the team to grow and strive to do their best at all times.
• Will continually observe and give feedback on employees performance, if improvement is needed, work closely with the employee, make a growth plan and work to make the employee successful.
• If needed for negative actions, will coach and closely monitor the employee. Will create an action plan, approved by the Office Manager and presented to the employee.
• Will help the Associate Clinic Director interview applicants for PSS positions.
• Will be expected to learn all the programs and processes in order to teach and guide the team.
• Will lead daily morning meetings with the team.

Preferred Qualifications

2 years of leadership experience
Medical/clinical experience

Required Qualifications

High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.

Department

Internal Med Dept Ama Genl

Required Attachments

Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

20.00

Pay Grade Maximum

25.00

Schedule Details

M-F 8-5

Work Location

Amarillo

Shift

Day

Travel Required

None

Requisition ID

43316BR

Grant Funded?

No