Police Communications Operator

Job Description

Under general supervision, performs police communications and related clerical work in a central communications center.

Responsibilities

• Operates emergency telephones, two-way radios, teletype, telecommunications and computer terminal equipment, closed circuit televisions, remote control cameras, alarm and security systems.
• Answers emergency telephone lines. Monitors and maintains radio communications.
• Receives and records information and requests related to police services. Dispatches police officers. Notifies command, supervisory, and administrative personnel about incidents.
• Transmits and receives telephonic communications with the surrounding local jurisdictions.
• Operates specialized communications networking equipment and computer terminals. Accesses restricted law enforcement networks.
• Obtains, inputs, and receives data related to police activities such as criminal history, warrants, and vehicle registration.
• Monitors radio frequencies and transmissions of the Allied Law Enforcement Agencies, National Weather Service, and Maryland Civil Defense.
• Relays information from field officers requesting back up and support services such as crime lab technicians, K-9 unit, emergency medical services, rescue, and fire equipment.
• Maintains manual and computerized logs and prepares complaint control cards and reports.
• Monitors safety and security systems, reports malfunctions as appropriate, and dispatches appropriate personnel to alarm site.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Minimum Qualifications

EDUCATION

• High School Diploma or GED

EXPERIENCE

• Two years clerical or other related experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in the use of keyboards and office equipment.
• Ability to type accurately; to learn emergency communications work.
• To learn applicable procedures and regulations.
• Ability to communicate effectively both orally and in writing.
• Ability to react calmly, quickly, and decisively in emergency situations.
• Ability to obtain, summarize and relay information orally and in writing.
• Ability to follow oral and written instructions.
• Ability to write legibly.
• Ability to monitor multiple frequencies.