Police Dispatcher

Advertised Job Summary

The Police Dispatcher assists with the activities of the security operations center for the University of South Carolina’s Division of Law Enforcement and Safety. In addition to receiving 9-1-1 calls in the security operations center and handling the dispatching of police resources to respond to emergency and non-emergency calls for service, the police dispatcher also plays an integral role in providing real-time investigative and logistical support to law enforcement officers that are responding to in-progress crimes and other incidents. Additionally, the police dispatcher monitors an array of on-campus alarm systems and determines the appropriate response to alarm activations. Exercising high levels of attention to detail, accuracy, and confidentiality, the police dispatcher utilizes a variety of law enforcement-sensitive communications systems and databases in a timely manner.

Job Duties

• Receives, evaluates and prioritizes emergency and non-emergency calls (including other law enforcement agencies) from the public requesting police, fire, medical or other emergency services. Communicates effectively with various callers in order to obtain pertinent information and assesses the nature of the call and appropriate call response. Answers routine inquiries and refers calls not requiring dispatch to appropriate departments. (25%)
• Operates a variety of communications equipment, including radio consoles, telephones and computer systems. Dispatches proper personnel via radio in accordance with established procedures. Monitors and coordinates police field unit activity to include maintaining radio contact with all units on assignment and updating status and location of police units as necessary. (25%)
• Monitors fire, burglar, water, temperature, and door prop alarm signals. Monitors video systems for suspicious activity and if necessary, dispatches accordingly. Receives calls from University emergency call boxes as well as activations from Rave Guardian App. (25%)
• Inputs, updates, requests, transmits and queries information from a variety of sources to include CAD and alarm systems, university databases, and NCIC. (25%)