Police Dispatcher - Public Safety

Job Description Summary

The Communications Specialist works as part of the Public Safety Communications Division's day-to-day operations for emergency and nonemergency police, security, and alarm system monitoring services. This role ensures effective communication between Specialists, field officers, partner agencies outside the University and Health System, and general public. This is a demanding, fast-paced position in a 24/7/365 public safety communications center.

Job Duties

• Receives, processes, and transmits information related to emergency and non-emergency calls for service for University Police and University Health System Security officers utilizing telephones and two-way, multi-channel radio systems in a professional, courteous, and efficient manner.
• Monitors closed-circuit television (CCTV) camera systems, alarm monitoring systems, door access systems, and panic alarm panels for activities or situations that require police or security response.
• Operates a public safety radio console in accordance with Federal Communications Commission (FCC), Criminal History Record Information (CHRI), and Kansas City Metropolitan Area Regional Radio System (MARRS) guidelines and procedures.
• Dispatches appropriate law enforcement and security resources to calls for service within the proper jurisdiction, utilizing a two-way, multi-channel radio system.
• Operates multiple computer workstations for the purpose of documenting calls for service, sending and receiving inter- and intra-state information related to wanted persons, stolen property, vehicle registration, and stolen vehicles, and accessing data related to the National Crime Information Center (NCIC), National Law Enforcement Traffic System (NLETS), Kansas Criminal Justice Information System (KCJIS), and other law enforcement computer programs.
• Maintains a detailed record and log of law enforcement and security activities and required reports, in accordance with agency, local, state, and federal policy.
• Provide external communications to University and Health System personnel, internal and external stakeholders, and the campus community and public at large related to significant campus events, including natural disasters or hostile event situations.
• Participates in internal or external training and learning opportunities to establish new concepts, reinforce best practices, or improve performance.
• Maintains all appropriate certifications related to the position.
• Maintains all department-issued equipment related to job duties or daily operations, and makes prompt, appropriate notification of equipment issue or failure.
• Performs other related duties as assigned by Communications Supervisor or Communications Specialist Manager.