Printing Production Specialist

Benefits of Working at UNCW:

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach. Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance.

Recruitment Range: $34,700 - $38,531

Vacancy Number: S02846

Primary Purpose of Organizational Unit:

The primary purpose of Printing Services is to provide printing and related services to the university community.

Brief Summary of Work for this Position:

The Printing Production Specialist will provide customer support at the student business center, student & departmental enterprise printing program, and campus vending program.

Duties & Responsibilities

• Provide service, support, and routine maintenance for equipment and software to ensure optimal performance.
• Troubleshoot equipment malfunctions and coordinate repairs with vendors as needed.
• Monitor fleet equipment, inventory, parts, and materials related to service operations.
• Deliver outstanding customer service and technical support to print and vending users.
• Train users on the proper operation of equipment, systems, and services.
• Utilize diagnostic tools to identify and resolve malfunctions and service issues.
• Respond to and resolve support requests from staff and students; answer questions related to printing systems, software, and hardware.
• Install, configure, and update software, hardware, drivers, and print/vending applications.
• Collaborate with IT and other support departments to troubleshoot and resolve technical issues.
• Monitor system performance, including hardware and software metrics, to ensure reliability and efficiency.
• Resolve customer concerns related to vending equipment and machine malfunctions.
• Process refunds for drink and snack vending services in accordance with established procedures.
• Address customer inquiries regarding vending services and equipment.
• Assist customers with retail transactions at the University Business Center.

Minimum Education and Experience Requirements:

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work

Preferred Education, Knowledge, Skills & Experience:

• Experience working with MFD or production printers and related software
• Proficient with technology

Required Certifications or Licensures:

Valid NC Driver License