Printing Production Specialist

Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? ... (full benefits text omitted for brevity but includes comprehensive package details)

Recruitment Range

$34,700 - $38,531

Vacancy Number: S02846

Primary Purpose of Organizational Unit

The primary purpose of Printing Services is to provide printing and related services to the university community...

Brief Summary of Work for this Position

The Printing Production Specialist will provide customer support at the student business center, student & departmental enterprise printing program, and campus vending program.

Duties & Responsibilities

• Provide service, support, and routine maintenance for equipment and software to ensure optimal performance.
• Troubleshoot equipment malfunctions and coordinate repairs with vendors as needed.
• Monitor fleet equipment, inventory, parts, and materials related to service operations.
• Deliver outstanding customer service and technical support to print and vending users.
• Train users on the proper operation of equipment, systems, and services.
• Utilize diagnostic tools to identify and resolve malfunctions and service issues.
• Respond to and resolve support requests from staff and students; answer questions related to printing systems, software, and hardware.
• Install, configure, and update software, hardware, drivers, and print/vending applications.
• Collaborate with IT and other support departments to troubleshoot and resolve technical issues.
• Monitor system performance, including hardware and software metrics, to ensure reliability and efficiency.
• Resolve customer concerns related to vending equipment and machine malfunctions.
• Process refunds for drink and snack vending services in accordance with established procedures.
• Address customer inquiries regarding vending services and equipment.
• Assist customers with retail transactions at the University Business Center.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work

Preferred Education, Knowledge, Skills & Experience

• Experience working with MFD or production printers and related software
• Proficient with technology

Required Certifications or Licensures

Valid NC Driver License