"Program Delivery Coordinator, Professional & Executive Development"

Job Summary: The Program Delivery Coordinator, a member of the Harvard Professional Development Programs team, supports the pre-planning and delivery of the Division of Continuing Education's (DCE) non-credit, professional development programs.

Job-Specific Responsibilities: The Professional Development Programs team supports and delivers more than 100 on-campus and online programs each year while working with more than 40 different instructors. This position will have responsibility for conveying the DCE brand by providing excellent customer service and through keen attention to detail in producing flawless program materials. Duties include preparation of program materials, on-site and online support during program sessions, and involves significant interaction with an international audience of business people on Harvard's campus. This person will be in contact with instructors and other units around the University. Reports to the Program Manager, Harvard Professional Development Programs.

Event Planning and Logistics:

• Prepares and assembles program materials for participants
• Helps with setup and program delivery on day-of event both in person and virtually
• Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days
• Supports the program for duration of event
• Runs triage as necessary during event; anticipates and supports participant/instructor needs
• Orders pre-readings/cases
• May supervise temporary staff
• Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties
• Contributes to improved business process efficiencies

Customer Service:

• Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs in person and via Zoom
• Writes clear, concise, and professional responses to participants' inquiries
• Manages program registrations, assisting participants with payment and interacting with finance department
• Works to enhance participant experience throughout session
• Delivers welcome messages to new participants in person and via Zoom

Working Conditions: This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate. Physical Requirements: Must be able to lift 25 lbs.

Qualifications:

Basic Qualifications: Minimum of 3 years' relevant experience, such as event planning/management and or customer service, previous work in professional or executive education setting. Education beyond high school may count toward experience.

Additional Qualifications and Skills: Bachelor’s degree is strongly preferred. Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele. Strong attention to detail and ability to follow through. Ability to multi-task. Excellent customer service skills. Ability to be adaptable and flexible when facing unknown situations. Exceptional oral and written communication skills. Flexibility and ability to occasionally work longer hours prior to and during programs (M-F with varying hours ranging from 7am to 7pm).

Additional Information: Standard Hours/Schedule: 35 hours per week (Monday-Friday, 9-5pm. May have varying hours ranging from 7am to 7pm). Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening: Identity. Work Format Details: This is a position that is based at a Harvard campus location with some remote work options available. All remote work must be performed within one of the Harvard Registered Payroll States.

Benefits include generous paid time off, medical/dental/vision insurance, retirement plans, wellbeing resources, and more. For details, visit Harvard's Benefits Page.