Program Manager, In-Person Specialized Masters Degrees

students' extracurricular and co-curricular experiences.

Essential Job Responsibilities

Admissions & Recruiting:

• Partner with the Office of Graduate Admissions team and the academic program directors to coordinate operational activities for all in-person specialized master's programs.
• Coordinate prospect and applicant data and communication plans in application management system (Slate), and support timely communication and successful application completion.
• Develop and update inquiries, reports, and dashboards to track applicant flow, enrollment trends, and campaign effectiveness.
• Support day-to-day operations of recruitment and outreach efforts in coordination with academic program directors, including yield activities and onboarding of newly admitted students.
• Prepare and deliver reports related to applications, class profiles, and admissions progress.
• Represent the in-person specialized master's programs at recruitment fairs, information sessions, and yield events as needed.
• Facilitate a smooth transition from admitted to enrolled student, including orientation programming and engagement activities, supporting the work of OGSSE and academic program directors.
• Utilize Element 451's AI tools, such as chatbots and automated workflows, to enhance prospective student engagement and responsiveness.
• Coordinate and execute recruitment events, manage registrations, track attendance, and post-event communications through Slate.

Program Management:

• Coordinate non-academic operations for the MSIS, MSMI and MIM programs, ensuring a high-level of customized service to students and faculty.
• Collaborate with the faculty program directors and faculty, managing program logistics and supporting the student experience.
• Maintain accurate records and files for in-person specialized master's programs, curriculum development, course content, and co-curricular activities.
• Monitor and prepare updates for in-person specialized master's programs web pages, ensuring accuracy and relevance across programs.
• Plan the execution of in-person specialized master's programs events, such as new student orientation and networking events.
• Support faculty teaching in the in-person specialized master's programs to ensure effective course execution and alignment with student needs.
• Support academic registration and advising while working with the academic program directors and the Office of Graduate Student Success and Engagement.
• May supervise OPE staff and/or student workers.

Requirements:

• Bachelor's degree from an accredited university; graduate degree preferred.
• Minimum of three years of related work experience, ideally in higher education or program management.
• Experience working with graduate students is a plus.
• Proficient in the use of Slate and Element 451 required.
• Demonstrated experience with AI tools or the ability to quickly learn and stay current on emerging AI technologies related to recruitment and admissions processes.
• Proficiency in word processing, spreadsheets, and website maintenance.
• Proven ability to operate with a high degree of autonomy while managing multiple priorities.
• Strong commitment to teamwork and excellent communication skills.
• Exceptional customer service values and professionalism.
• Flexibility to work occasional evenings and weekends.
• Some domestic travel required for student recruitment.

To apply, please submit your resume and cover letter.