Program Manager - Summer Operations & Recruitment

Position Description

Designs, implements and manages an assigned program. Typical duties can include but are not limited to: Identify funding opportunities, conduct program assessments, prepare program reports, oversee and manage program marketing and communications, manage program databases, supervise program staff, plan research activities, coordinate program events, participate in strategic planning, manage program files, establish program standards and objectives, direct logistical activities to promote the success of programs, develop and implement project timelines and ensures deadlines are met, oversee program budget, ensure goals and objectives of grants are met, assists in proposal writing, comply and analyze program statistics.

Major/Essential Functions

Summer Operations (20%)

• Assist with summer contracting, customer service, billing and payment collection as directed by supervisor.
• Assist in the implementation and maintenance of departmental databases related to summer operations.
• Assist with coordination of summer staff training for student and professional staff.
• Coordinate the off-campus housing fair each spring in collaboration with supervisor.
• Provide support to off-campus housing office initiatives as requested.

Recruitment (30%)

• Serve as primary administrator for recruitment processes within Residence Life.
• Coordinate all administrative aspects of student staff recruitment & hiring including marketing, scheduling, interviewing, etc. for all student staff positions within residence life including community advisor, student assistant, summer community advisor, summer conference staff and summer guest service specialists.
• Coordinate all administrative aspects of graduate staff recruitment & hiring including marketing, scheduling, interviewing, travel, etc.
• Collaborate with Administration & Business Services on recruitment efforts for full-time residence life staff including posting on social media, setting recruitment teams, assisting with interviews, etc.
• Collaborate with Program Manager - Training & Development on the on-boarding of recruited staff and the transition into training.

Administration (25%)

• Provide administrative oversight for area functions including but not limited to budget management, recruitment systems, residential curriculum, payroll approval, Maxient and student of concern reporting, and other departmental databases and systems.
• Communicate effectively with internal and external stakeholders particularly related to recruitment and summer operations areas.
• Assess and report on effectiveness of area initiatives.
• Advise, chair or serve on departmental or ResLife committees or liaison opportunities, as assigned.

Supervision/Advising (10%)

• Recruit, train, directly supervise and evaluate summer student staff and ACUHO-I summer conferences interns.
• Provide indirect supervision and support to Residence Life Professional and Student Staff, particularly in relation to staff recruitment and summer operations.
• Conduct one-on-one meetings with direct supervisees/advisees and indirect staff, as assigned.
• Train and advise Residence Life Staff on recruitment expectations, summer operations, and reporting for area initiatives.

On-Call/Emergency Response (15%)

• Serve as a member of the Residence Life Leadership On-Call Team throughout the academic year, university breaks, and summer for a residential population of over 8200 students.
• Be available on a call-to-duty status to assist with residence hall and campus emergencies.
• Communicate appropriately with emergency personnel, University Student Housing, and other campus officials as needed.
• Support professional staff in responding to crises and providing follow-up.

Required Qualifications

Bachelor's degree and four years of experience developing or managing programs or projects. Additional job related experience may be substituted for the required education on a year-for-year basis.

Preferred Qualifications

Master's Degree in Higher Education, Student Affairs or related field. Two or more years of progressive residence life experience or experience in a field related to the functional area of the position.

Pay Range

$44,500 - $57,900 - $71,200