"Program Specialist 2 - Advising, Career & Transfer Services"

The Program Specialist 2 is the primary staff responsible for ensuring the promotion, availability and networking of career and transfer related resources and information for students, faculty and staff. Career and Transfer services are integrated within the Advising Center, providing support to all phases of Highline's advising model (Entry Advising, Pathway Advising and Faculty Advising). The Program Specialist 2 works in close coordination with various campus stakeholders. The Program Specialist 2 is expected to participate fully as a member of the work unit, supporting other functional areas to facilitate the coordination and distribution of career and transfer services to Highline College students.

This position is a classified full-time position, which is eligible for overtime.

Schedule: Mon-Fri 8 a.m. to 5 p.m. and occasional evening hours.

Modality of work: On-campus

Salary Information: The salary range stated above reflects the starting step of Range 42 (Step A) and ending step (Step M) salary for this classified position and includes a 5% King County compensation provision. Based on salary placement of Step A, it will take 5.5 years to reach Step L on the salary schedule, 11.5 years to reach step M on the salary schedule. This does not reflect any contractual changes; legislative mandated salary increases or Cost of Living Increases (COLA's) that may be approved in the future.

Reporting to the Program Manager of Career and Transfer Services, this position will:

Direct Student Support (50%)

• Respond to inquiries via email, phone, zoom, in-person and through career platforms;
• Introduce students to resources available throughout the college;
• Works collaboratively with other staff to assist students in academic pathways;
• Develops, facilitates, and delivers workshop content on various topics related to career and transfer;
• Aid students on obtaining career research and internships opportunities;
• Aid students on university transfer exploration;
• Deliver resume, cover letter, and mock interview services;
• Deliver personal statement and transfer application services;
• Navigate students through job search;
• Provide support services as it relates to career and university transfer;
• Develops a working knowledge of campus resources to triage and assist students;
• Serve as point of contact for students regarding career and transfer information and services.

Coordination, programming and event planning (35%)

• Work collaboratively to create brochures, orientation materials, forms, and documents for distribution and/or presentation;
• Supports coordination of activities/events on career development and student employee resources;
• Supports plans events and trainings;
• Collaborate with college partners to develop and present career and transfer sessions;
• Independently research and stay updated on employment trends;
• Develop and maintain official communication to constituents on and off campus;
• Be an active member or representative of appropriate state councils;
• Provide specialized workshops and trainings related to resume writing, interview skills and other topics as assigned;
• Help students learn how to conduct online career searches and job searches;
• Maintain and respond to inquiries and issues through Highline's career support platform, Handshake;
• Maintain tracking log of delivery of workshops and services and providing a monthly outcome report;
• Develop and deliver career related event surveys to track outcomes.

Administration (10%):

• Support the Program Manager with administrative tasks as needed;
• Provide routine administrative tasks, such as but not limited to answering Career and Transfer Services phone line and email;
• Function as the office front-line contact;
• Support Program Manager with office website maintenance as assigned;
• Help create and maintain career and transfer resources and preparedness tools;
• Direct and supervise student workers as needed;
• Support the functions of the Advising Center on an as needed basis;
• Other related duties as assigned.

Faculty and staff support (5%)

• Works collaboratively with other departments to facilitate and address student and program needs;
• Coordinate with faculty and staff on campus to keep transfer information and resources up to date.

SKILLS & ABILITIES:

• Effectively communicate orally and in written form;
• Experience with Microsoft Office and data and information systems;
• Demonstrated ability to communicate effectively with students from diverse backgrounds;
• Conduct public speaking with students, community members, industry professionals, faculty and colleagues;
• Experience in effective advising and counseling techniques;
• Prioritize projects and work in an environment with frequent interruptions;
• Maintain a professional demeanor during emotionally charged situations;
• Explain policies, procedures, rules, and regulations;
• Meet required timelines and organize detailed information about the program including student progress;
• Work independently with minimal supervision.

Minimum Qualifications:

• Associates of Arts Degree; AND
• Two years of full-time experience in program coordination, administration and delivery, working in an educational or related setting;

OR

• Equivalent education/experience.

Desired Qualifications:

• Bachelor's Degree or equivalent experience in Education, Student Development, or Social Work/Psychology or related disciplines;
• Experience working in higher education at a community college;
• Knowledge of career exploration, development and search best practices;
• Knowledge of transfer process;
• Experience in customer services;
• Experience with Watermark, VitaNavis, Handshake or any other student success and engagement platforms;
• Fluency in a language other than English.

Posting will remain open until filled. Priority consideration for applications received by December 7, 2025.