"Public Safety Telecommunicator"

Position Summary

Rutgers, The State University of New Jersey, is seeking Public Safety Telecommunicators for the Police Department.

Among the key duties of this position are the following:

• Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.
• Receives and coordinates all after traditional business hours calls for requests for facilities maintenance.
• Handles in-person, text and application-based inquiries and telephone inquiries from the public.
• Refers calls or dispatches assistance as appropriate.
• Provides medical pre-arrival instructions for calls received via 9-1-1.
• Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.

Minimum Education and Experience

• High/vocational school diploma or equivalent, plus two years clerical experience.

Physical Demands and Work Environment

Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls. Receives and coordinates all after traditional business hours calls for requests for facilities maintenance. Handles in-person, text and application-based inquiries and telephone inquiries from the public. Refers calls or dispatches assistance as appropriate. Provides medical pre-arrival instructions for calls received via 9-1-1. Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.