"Senior Dispatcher"

Job Description Summary

To operate the switchboard and related equipment and to provide dispatch service.

Essential Duties & Responsibilities

1. Answers incoming emergency and non-emergency telephone lines from members of the public, refers callers to the appropriate department or person, campus wide; takes calls for service to be dispatched to law enforcement.
2. Dispatches, via radio and telephone, law enforcement units to respond to emergency and non-emergency incidents reported by members of the public; prioritizes calls waiting to be dispatched.
3. Enters calls for service into the Computer-Aided Dispatch (CAD) system in order to dispatch appropriate responses to emergency and non-emergency incidents reported by members of the public.
4. Enters calls initiated by field units into CAD in order to maintain a record of officers' locations and activities and monitor the subsequent actions of officers.
5. Monitors and operates several complex public safety radio systems.
6. Queries National Crime Information Center (NCIC), Law Enforcement Information Network (LEIN) and other local, state, and national computer files to determine status of vehicles, persons, and property, and determine existence of wants and warrants; accesses computer systems to provide information to and request information from other agencies.
7. Enters information into NCIC. Confirms validity and status of information for other agencies.
8. Monitor fire alarm, trouble and burglary alarm system, electronic security access system and video camera system. Maintain record of lost and found items.
9. Data entry using the BANNER system.
10. Greet and assist customers in a friendly, courteous manner.
11. Test emergency systems to determine proper working order; notify appropriate personnel if inoperative. Perform duties with little or no supervision.
12. Complete application for Michigan Notary and performs all duties inclusive of position.
13. Ordering supplies as needed
14. Monitoring EMS bag distribution and returns
15. Responsible for updating items on website for lost and found.
16. Maintaining bicycle registrations on line and through mailing registration
17. Distributing keys for rifle range and City of Houghton Pump Station
18. SUPERVISORY RESPONSIBILITIES: functional supervision may be exercised over support staff or student assistants.

Required Education, Certifications, Licensures (minimum requirements)

• High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience (minimum requirements)

• Five years office/clerical experience.
• Five years experience using personal computers and basic software packages including spreadsheet/database software.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Superior communication, customer service, and interpersonal skills.
• Demonstrated ability to use judgment when dealing with confidential information.
• Demonstrated ability to handle emergency situations with composure.
• Demonstrated ability to work effectively with frequent and multiple interruptions with accuracy and attention to detail.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty and staff.
• Ability to communicate effectively in verbal and written form; write clear, concise, and accurate reports using proper grammar and correct spelling and punctuation utilizing Computer Aided Dispatch (CAD) narrative.
• Retain and recall information and accurately communicate this information to others.
• Read and interpret maps.
• Willingness to work any shift, weekends, holidays, and overtime as necessary.
• Comply with rules, regulations, policies, and procedures of the Department of Public Safety and Police Services.
• Demonstrated ability to type 25 words per minute using a computer keyboard.
• Ability to successfully pass a background investigation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to obtain and annually maintain National Crime Information Center (NCIC) certification.

Desirable Knowledge, Skills, and/or Abilities

• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.

Work Environment and/or Physical Demands

REQUIRED PHYSICAL DEMANDS: Vision sufficient to read computer screens, maps, print outs, manuals, and other written materials and simultaneously observe multiple video monitors. Speech sufficient to speak in a clear and distinct manner, making oneself understood in person and over the telephone and radio. Hearing sufficient to hear conversations in person and over the telephone and radio. Dexterity to operate telephones (regular and cellular), portable radios, computers and computer peripherals, alarms, and other related communications and office equipment. Mobility sufficient to move around in a communications center environment; and endurance sufficient to work within a confined area and sit for long periods of time.

WORK ENVIRONMENT: Work is conducted in the Communications Center of the Department of Public Safety and Police Services and involves working varying shifts, evenings, weekends, and holidays. Work involves receiving telephone calls from persons who are involved in emergency and non-emergency situations and who may be hysterical, frightened, or angry. The noise level in the work environment is usually moderate.

Department

Public Safety and Police Services

Posted

25-Feb-25

Location

Houghton, Michigan

Type

Full-time

Categories

Administrative/Support, Staff/Administrative

Internal Number

24053

Full-Time Equivalent (FTE) % (1=100%)

1.00

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

Shift Varies

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($18.00/hr).

Title of Position Supervisor

Deputy Chief of Police

Posting Type

Internal & External Posting

Dependent on Funding

False

Special Instructions to Applicants

UAW Posting 02/23/2024 - 02/29/2024 External applications will only be considered after all internal applications.