"Public Safety Telecommunicator"

Public Safety Telecommunicator

Classification Title
Public Safety Telecommunicator

Working Title
Public Safety Telecommunicator

Position Type
SHRA Non-Exempt

Position Number
067319

Full/Part Time
Full-time

School/Department Information
The Department of Police and Public Safety is responsible for: law enforcement, criminal investigations, parking enforcement, parking fine collection, emergency first response, community policing, security escorts, security surveys, motorist assists, educational presentations, and special event services, among other duties. The Communications Center supports ALL Police and Public Safety activity on a daily basis. The Communications Center receives emergency calls and general calls for service for the police department and the university in general, and dispatch appropriate resources for the requested service, complete detailed documentation for official record of service requests and dispatch response actions, and monitors officers' patrol activities for safety, back up and additional resources.

Primary Description of Work
Positions assigned to this banded class perform technical communications work in support of public safety operations. Work involves receiving emergent and non-emergent calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Employees are responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, Emergency notification equipment, records management databases and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology. May require the ability to multi-task in high-stress situations. Maintains confidentiality and discretion in the course of conducting business; works individually and/or with others; and adapts to change and circumstances. May require shift, weekend, holiday and/or overtime work.

Work Schedule and hours
This office is operational 24/7. Telecommunicator's work 12 hour shifts. 5 shifts one week and 2 shifts the next week. Shifts are permanent. There are two shifts. Hours are 7am-7pm; 7pm-7am.
Shifts/hours are subject to change based on operational needs.

Description of Responsibilities and Duties
Positions assigned to this banded class perform technical communications work in support of public safety operations. Hired employees must maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances. May require shift, weekend, holiday and/or overtime work. May require the ability to multi-task in high-stress situations.
Primary call taker - Operates the telecommunications console, multi-line telephone and P25 radio equipment for the purpose of receiving emergency and non-emergency calls, as well as, reports of alarm activity from alarm monitoring agencies. Most frequently received calls are from the public requesting police, fire, medical or other emergency/nonemergency services. Accurately obtain and relay information. Solicit needed information from callers under stressful circumstances. Provide clear, accurate, timely, and thorough information to callers, as appropriate based on their emergency or request.
Dispatch officers and monitor activities of all field personnel - Determine the nature and location of an emergency and deploy police, fire, or emergency medical units as necessary; prioritize and dispatch first responders and backup units to emergency and nonemergency calls for service in accordance with established procedures. Maintain contact with all units on patrol or assignments while consistently disseminating information and updating their status/location. Conduct radio checks, identify the officer involved when the radio duress signal is activated, or make other inquiries as needed to ensure officer safety.
Record, log, retrieve, and compile information/databases - Insure all audio and digital recording and playback equipment is functional. Record all calls for service using a computer-aided dispatch system. Complete inquiries using the Division of Criminal Information terminal, P2P software, and any other mechanism provided in the Communications Center. Complete all reports requested dealing with the communications center databases. Prepare surveillance playback upon request of the Officer and other related data functions, as needed.
Conduct individual and mass emergency notifications - In emergency situations make timely notifications to designated UNCSA administrative staff or community members, as well as to the entire campus when needed. Use the UNCSA Outside Emergency Notification System, ALERT System, e-mail, phones, and other mechanisms according to procedure.
Other duties in support of the Police Department activity as assigned: clerical, receptionist, field a variety of general service information calls on behalf of the university, inputting facilities work orders, assisting with parking questions and decal distribution, driver verification checks, and more, etc.

Minimum Qualifications
DCI Certification
Experience as a police dispatcher
Basic Telecommunicator Certification

Preferred Qualifications
067319

Terms of Employment
S1 12 month

Knowledge, Skills and Abilities
Ability to speak concisely and distinctly.
Ability to efficiently receive and transmit messages while working under pressure.
Ability to operate a CAD System, radio console, university computer programs, two-way radios, Access/Control Systems, DCI Console, Closed Circuit Camera System, and operate a multi-line phone system.

Special Instructions to Applicants
This is a Subject to the State Personnel Act (SHRA) position. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application process as required by state regulations will result in your application being rejected for the vacancy, and you will not be considered for the position. The UNCSA participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Final candidates are subject to criminal background checks.
The University of North Carolina School of the Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, or retaliation based on race, religion, color, national origin, ethnicity, sex, pregnancy, gender identity or expression, sexual orientation, age, political affiliation, National Guard or veteran status, genetic information, or disability.

EEO Contact Information
Applicants needing assistance with the application process are asked to contact: suttonar@uncsa.edu

To apply, visit https://employment.uncsa.edu/postings/10513