"Quality Assurance and Compliance Analyst"

Job Summary

The Quality Assurance and Compliance Analyst will ensure compliance with State Authorization and federal regulations by carrying out all communications, database maintenance, and reporting necessary to ensure that Augusta University's programs receive the authorizations, waivers, or other documentation required to operate legally in the states and territories of the United States, as well as foreign jurisdictions, as required. This includes oversight for online degree programs, online courses offered to non-matriculated students' clinical education, as well as postgraduate and continuing education programs. This individual will work with academic departments to ensure each online and licenser program meets federal reporting requirements. This position will also play a key role in quality assurance processes for hybrid and online learning. Responsible for managing campus-wide compliance efforts to meet regulatory requirements for distance education activities. Research and implement best practices related to regulatory compliance in collaboration with various university administrators and colleagues from other organizations.

Responsibilities

STATE AUTHORIZATION RECIPROCITY AGREEMENTS: Assure compliance with State and federal Authorization regulations related to distance education by maintaining a database of current requirements for all states, territories, and other jurisdictions relevant to the conduct of online/distance educational activities by institutions of higher education based in other jurisdictions. Maintain a database of Augusta University's operations outside of Georgia. Conduct all necessary communications with the state and other jurisdictions as required to obtain and maintain necessary authorization to conduct educational activities. SARA responsibilities include the following. Conduct thorough research into state, federal, and international authorization requirements. Lead campus-wide efforts to provide mandatory disclosures and notifications to students regarding distance education programs leading to professional licensure or certification, as mandated by NCSARA and federal law. Audit academic units to verify the provision of public disclosures and ensure compliance by incorporating necessary language into academic websites. Develop and maintain tools for tracking and guiding university partners on regulatory compliance. Proactively monitor updates in state authorization to ensure strict adherence to federal and state regulations. Participate in ongoing professional development programs focused on compliance.

STATE AUTHORIZATION AND LICENSURE: Carry out all applications, communications, database maintenance, and reporting necessary to ensure that AU provides general and direct notifications to prospective and enrolled students whether the institution's curriculum meets state educational requirements in each state for programs leading to professional licensure or certification, regardless of modality of instruction. Gather pertinent documents and data from university partners to support state applications, surveys, and membership renewals. Serve as a liaison between AU and state regulatory offices concerning NC-SARA and professional licensure disclosures. Advise academic leaders on compliance policy changes and recommend corrective actions to maintain compliance and licensure in all U.S states and territories.

QUALITY ASSURANCE: Develop, implement, and maintain quality assurance processes, procedures, and documentation related to hybrid/online learning and digital instructional materials. Examples might include faculty certification to teach online, Quality Matters course reviews, online teaching observations, and accessibility of digital instructional materials.

REVIEW OF ONLINE PROGRAMS: Manage the process for initiating approval for online programs.

GOML UPDATES: Work with all Augusta University academic units to maintain and update Georgia on My Line (GOML) web information.

FACULTY CREDENTIALING RESPONSIBILITIES: Conduct a thorough review of all faculty credentials for all fall and spring semesters. Learn the basic functions of the AU Faculty Activity Capture Tool (PACT). Become fully familiar with SACS/COC Faculty Credentialing Standards. Develop a communication strategy for faculty credentialing issues.

Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university with three years' experience in higher education working in compliance with online programs.

Preferred Qualifications

Master's degree from an accredited college or university with three years of extensive work in higher education compliance and/or accreditation of online programs. Experience working in a higher education professional development unit or academic affairs. Knowledge of higher education policy and/or regulations, such as State Authorization and Reciprocity Agreements. Education, training, and/or experience as a paralegal, or that which leads to the understanding of legal jargon used in state/federal regulations, policies, and procedures. Experience in web design and/or use of content management systems. Experience using online learning quality assurance processes and rubrics, such as those associated with Quality Matters.

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Knowledge of higher education policy and/or regulations, such as State Authorization and Reciprocity Agreements.
Experience working in cross-departmental collaborative teams and the ability to synthesize complex and/or varied information.
Experience using online learning quality assurance processes and rubrics, such as those associated with Quality Matters.

SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Effective problem-solving and analytical thinking skills.
Excellence in customer service.

ABILITIES
Ability to maintain confidentiality.
Self-directed learner with the ability to stay current on State Authorization and Licensure requirements and other federal and state regulations and/or guidance relevant to the position.
Ability to create, implement, communicate, and maintain processes, procedures, and record keeping pertinent to job functions.
Ability to simultaneously manage multiple large and complex projects.
Ability to work collaboratively with a wide range of individuals.
Ability to focus on tasks and priorities in a dynamic environment, despite frequent interruptions.
Ability to work independently with minimal oversight.
Ability to create and maintain a database using campus-approved software.
Demonstrated ability to produce quality documentation and consistently meet deadlines with impeccable attention to detail.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.