Quality Assurance & Enhancement Coordinator

University of Kent - Quality Assurance

Contract Type: Fixed-Term - Ends 31/07/2026

Are you an excellent communicator with the ability to build strong relationships with team members & stakeholders, fostering a collaborative culture of quality assurance, compliance, and continuous improvement?
Do you have experience working with large databases, spreadsheets, & web-based applications to capture and report on quality assurance & accreditation data? If so, this full-time fixed-term role could be ideal for you.

We are seeking a full time Quality Assurance and Enhancement Coordinator for a fixed term post to provide high-level administrative & operational support that ensures compliance with both internal and external quality assurance standards. You will assist in the administration of established quality assurance and enhancement processes, supporting compliance with external & internal regulatory frameworks, and working on projects and initiatives that support quality assurance enhancement and the continuous improvement of the Office and University’s activities.

As the Quality Assurance and Enhancement Coordinator you can expect to be involved in:

• Providing first line response for standard and non-complex queries to academics, professional service colleagues, and external stakeholders, assisting with compliance with the University’s Regulatory Framework.
• Building strong relationships with team members and other stakeholders to ensure a robust and collaborative culture of quality assurance, compliance, & enhancement.
• Acting as the first point of contact for receiving and responding promptly and professionally to enquiries, referring conflicts or more complex situations to a manager or supervisor.
• Developing specialist knowledge on a variety of quality assurance processes and responsibilities in order to work with minimal supervision to achieve deadlines and targets This includes areas such as academic misconduct referrals, early appeal resolutions, committee servicing, external examiner administration, continuous monitoring.

What will you bring to the role?

• Educated to A Level or equivalent
• Excellent communication skills including the ability to communicate clearly & accurately with a wide range of people (internal and external)
• Ability to work under pressure and work both independently and in cooperation to meet deadlines

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage:

Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place.

Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the 'Apply' links above to view the full job description and to apply for this post.

For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CSF-1102-25-R.

Further details:

*Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)

PLEASE NOTE: We prioritise applications from current University of Kent redeployees.