"Quality Assurance Medical Laboratory Specialist"

Position/Department Summary

Supports the Quality Assurance Improvement Program QAPI for the Department of Laboratory Medicine under the guidance of the Quality Program Manager. Represents the department on hospital Quality committees. Assesses quality of laboratory services and institutes programs to continuously improve them. Through contact with clinicians and staff provides leading edge technology that is consistent with the needs of the patients and programs at Boston Children's Hospital.

Key Responsibilities:

• Supports the departmental QAPI Program with statistical data generation, analysis and project identification for process improvement. Develops indicators of service quality and monitors performance of the labs against these indicators.
• Developing and implementing tools to objectively assess service quality. Presenting results to various departmental and hospital committees.
• Managing departmental strategies for improved customer relations and staff satisfaction. Investigating and responding to complaints and incidents. Designing and monitoring programs to improve interactions between the labs and other internal customers, including clinicians.
• Interpreting and implementing regulatory changes. Coordinating departmental regulatory issues including CLIA reporting, preparation for Joint Commission, AABB, FDA and other inspections. Keeping abreast of regulatory requirements and assures that all standards are up to date and distributed to all labs.
• Reviewing potential adverse event investigation and responses. Leading root cause analysis sessions in collaboration with laboratory managers and supervisors.
• Serving as project manager for designated departmental quality improvement projects, programs and initiatives. Monitoring and communicating project status, identifying and resolving problems/issues and provides leadership for project teams/work groups to meet established goals, specifications and schedules.
• Performing a variety of special projects and additional work as needed/assigned.
• Contributing to teamwork within and between departments and organizations.

Minimum Qualifications:

Bachelor's degree

Experience:

3 year's experience in quality improvement

Work experience preferably in a laboratory discipline.

Lean/Six Sigma training preferred