"Quality Assurance Specialist"

Job Details

The Quality Assurance Specialist (QAS) will be responsible for conducting assessments of current critical incidents submitted by disability service providers across Virginia on a quarterly basis. The QAS will conduct record reviews of critical incidents using critical incident, provider documentation and quality improvement data systems. The goal of the record reviews is to ensure compliance with critical incident reporting standards and requirements.

The QAS will work independently and as a member of a team with minimal supervision, with the expectation that they will utilize higher level decision-making skills and resolve standard issues independently. A successful QAS will have in-depth knowledge of data quality and quality assurance protocols and requirements along with experience communicating with disability service providers.

This is a remote based position that will be completed during normal business operation hours. The position is for a minimum of 10 hours per week with additional hours as necessary, not to exceed 27.5 hours per week.; Monday through Friday between the hours of 9am-7pm. Workload fluctuates throughout the quarter based on reporting and sample-generation timelines. Some weeks may have minimal or no assigned tasks, followed by periods of higher activity aligned with scheduled deliverables.

The QAS will be expected to adhere to structure quarterly timelines and processes.

Quality Assurance Specialists are expected to:

• Utilize their personal phone and internet service for all communications related to this job including sharing a contact number with disability service providers and other VCU staff members
• Access web based critical incident, provider and quality improvement data systems to conduct record reviews of critical incidents submitted by disability service providers across the state of Virginia
• Generate data reports as required to complete job responsibilities
• Utilize multiple data systems simultaneously to complete job responsibilities
• Communicate with disability service providers across the state of Virginia
• Review provider documentation thoroughly
• Complete documentation of review activities in an online data management system
• Provide detailed summary reports of quality assurance findings to the IM Project Manager
• Problem solve difficult/complex situations and process issues with providers
• Conduct provider follow-up as necessary that is consistent with established protocols
• Participate in inter-rater reliability protocols along with staff meetings and calls
• Complete required training in order to successfully complete responsibilities
• Follow all Health Insurance Portability and Accountability Act (HIPAA) and other data security measures to ensure privacy and confidentiality standards are met
• Use an online timekeeping system consistently and accurately
• Respond to communication from the IM Project Manager in a timely manner
• Communicate issues the IM Project Manager immediately
• Other duties as assigned

Required Qualifications

• Minimum of 5 years of working in the disability services field
• Knowledge and experience with quality assurance systems, quality control and/or performance monitoring
• Knowledge and experience working with people with developmental disabilities and within the developmental disabilities services system
• Proficiency using Google Workspace/Suite products, Email, Excel, Microsoft Office and a personal computer
• Effective written communication skills, especially via email
• Demonstrated ability to work with large amounts of electronic data
• Strong experience with web-based data entry
• Self-initiation with the ability to work independently
• Strong decision making, analytical and problem-solving skills
• Ability to organize and prioritize work responsibilities to meet deadlines
• Consistent and reliable access to a phone and internet service
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU

Preferred Qualifications

• Bachelor's degree in human services or related field
• Experience in disability services case management or in the direct support of people with developmental disabilities
• Knowledge and experience with critical incident reporting processes
• Experience with REDCap
• Experience with the CONNECT, Computerized Human Rights Information System (CHRIS) or other state disability data management systems
• Experience completing desk reviews or audits related to quality assurance
• Experience with Zoom, Microsoft Teams, Duo Authentication processes and VPN based applications