"Wright Print Center Technician"

Job Description

Wright State University

EEO Statement: Wright State University is an equal opportunity employer.

Faculty Rank or Job Title: Wright Print Center Technician

Job Category: IT

Department: Computing & Telecommunications

EEO number: 26C086

Position FTE: 100%

Minimum Annual or Hourly Rate: 16.70

Salary Band: CS 15

Job Summary/Basic Function
This position coordinates and performs all activities of finishing/manufacturing and fulfillment of print and mailing jobs. It requires relevant print industry knowledge of specialty equipment and excellent organizational skills to ensure small and large jobs are completed and delivered on time and meet minimum quality expectations. Manage customer facing walk-in requests for Wright Print Center and Wright One Card services. Be proactive with suggestions on improving customer service, shop efficiencies, and operations.

Minimum Qualifications
A high school diploma or GED and two years (FT) of related work experience, OR two years of post-secondary education and one year of (FT) related work experience, OR a Bachelor's degree in a related field. Expected to maintain the highest level of confidentiality for all aspects of this position. Excellent customer service and communication skills. Able to prioritize and organize job tasks and responsibilities. Able to calculate basic math. Working knowledge and skills for personal computer software (word, excel, PowerPoint). Demonstrated ability to enter data into databases and computer systems.

• Knowledge of printing, photocopying, and bindery equipment and machinery.
• Knowledge of print production and the printing industry.
• Experience in graphics arts industry.
• Excellent interpersonal, verbal and written communication skills.
• Excellent customer service skills.
• Ability to calculate basic math.
• Thorough knowledge and skills to utilize high speed duplicating machines, current office equipment

Preferred Qualifications

Essential Functions and percent of time
70% Wright Print Center Technical

• Support Wright Print Center services by fulfilling customer orders in a timely fashion.
• Consult with customers and give technical support for formatting print jobs to best match the desired print devices.
• Operate high-speed, state-of-the-art duplicators and printers; binding, folding, stapling, and cutting equipment.
• Independently operate, troubleshoot, and maintain production bindery and finishing equipment and all delivery related equipment.
• Prepare, organize and assist with mailings and deliveries.
• Review department requests, manage workflow to ensure all orders are completed on time, and consistently meet customers' expectations while maximizing workflow efficiency.
• Coordinate, organize, outgoing shipping and delivery logistics for completed projects, ensuring communication with project managers and customers.
• Advise management on future equipment needs. Maintain paper, printer and mailing supplies by communicating with project supervisors.
• Place related supply as requested by supervisor.

Essential Functions and percent of time (cont'd)
25% Wright One Card Support

• Support day-to-day service delivery of university ID card (Wright One Card) including system maintenance, budget, record keeping, electronic files and other related duties.
• Maintain cash controls and perform daily paperwork as requested by supervisor.
• Respond to card emergencies throughout business day.
• Provide general oversight for the Wright One ID Card creation process.
• Participate in and support new student orientation specific for the support of the Wright One Card service.

5% Other Duties As Assigned

• Maintain organization of printshop and mailroom with high priority on paper organization and cleanliness.
• Proactively seek, and learn, Wright Print Center operations not specifically assigned with the intent of preparing for growth, advancement and promotion within the department.

Non-Essential Functions and percent of time

Working Conditions
Requires standing and kneeling while operating production printers; lifting up to 50 pounds required. Pre-employment physical is required.To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University making an employment offer contingent on various background checks, such as a criminal record, credit history when job related and/or education verification’s. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources.Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employee.

Special Instructions to Applicants

First Consideration Date: 11/12/2025

Closing Date:

Open Until Filled: Yes

To apply, please visit: https://jobs.wright.edu/postings/21685