"Records and Registration Office Specialist"

The Office Specialist in Records and Registration provides administrative and clerical support to ensure the accurate maintenance and processing of student academic records. This role involves handling transcript requests, enrollment verifications, data entry, and assisting with registration processes. The specialist ensures compliance with institutional policies and FERPA regulations while delivering excellent customer service to students, faculty, and staff. Strong attention to detail, organizational skills, and proficiency in the student information system (Ellucian Banner) are essential for success in this position. The Office Specialist is expected to provide exceptional customer service to students, faculty, staff, and guests of Baltimore City Community College.

• Ensures quality, accuracy, and completeness of work activities and services.
• Manages phone calls and emails to ensure registration-related activities are completed.
• Review student records to ensure accuracy.
• Verify enrollment and degrees for students and alums.
• Ensures quality, accuracy, and completeness of work activities and services.
• Provide information to students on the registration and college policies and procedures.
• Adhere to the Family Education Rights and Privacy Act (FERPA).
• Serve as a backup to the Registration Specialist.

Education: High School Diploma or GED

Experience: One (1) year of experience in an office or customer service environment which must include the following:

• Data entry and maintaining accurate records.
• Working in a multi-cultural and multi-lingual environment.
• Operating a multi-line phone system.
• MS Office software applications, specifically MSWord and Excel.

Additional Requirements: Ability to work evenings and weekends as needed.