Position Description
The Recovery Representative’s primary responsibilities will be to
respectfully recover past due and delinquent consumer accounts. As
a recovery representative, you will research, investigate, analyze
and use negotiation methodologies, maintaining trustful customer
relationships and ensuring timely payments toward recovery goals
for both inactive and active accounts.
Position Responsibilities
- Use system(s) resources to identify, review, assign and contact
consumers that have past due and/or delinquent account balances
using all points of contact.
Counsel students who are in University collections on payments,
arrangements and Private Alternative Loan options.
Assist student accounts staff with any issues related to
in-house collections and outside collections vendors, while
maintaining accurate and timely reports regarding collections.
Execute in-house collections communication processes, including
printing of collections letters, sending emails, payment
arrangement letters/contracts and outbound calls.
Provides quarterly reports and updates to the Director of
Student Accounts.
Serves as a point of contact for collection company inquiries,
and meet with collections representatives/vendors as
necessary.
Assist with department incoming calls, email and other special
projects/ responsibilities as directed by management.
Maintain a pleasant demeanor and offers excellent customer
service in a sometimes-high pressure environment.
Embody values of compassion, integrity, justice and respect,
synergistically achieving the department and university’s common
mission.
Qualifications
This is an entry-level position that prefers a Bachelor’s Degree in
an appropriate field with 0-2 years of experience in higher
education, customer service and contact center. Attention to
detail, with an eye for problem solving and have the ability to
work both in workgroups and independently, and sensitivity to
matters of confidentiality are required. Excellent written and oral
communication skills are essential, to effectively interact with
current and prospective students, parents, and college personnel.
It is essential that the incumbent exhibits an understanding of,
and support for, the University’s Christian mission.
The person in this position must be available, when required, to
attend training, orientations, open houses, and workshops
off-site.
