Registrar Services Assistant

Job Details

Unit: Office of Strategic Enrollment Management

Department: Office of the University Registrar

Duties & Responsibilities:

VCU’s Office of the University Registrar (OUR) is actively searching for a Registrar Services Assistant. The Registrar Services Assistant is a part-time, hourly position that provides general support to the Registrar Services Coordinator and helps ensure smooth daily operations in the Office of the University Registrar. This position assists with a variety of tasks related to student records, registration, transcripts and enrollment services.

Core responsibilities

• Serving as an initial point of contact for customers such as students, faculty, and staff by answering phones and responding to department emails
• In-person customer service including greeting and assisting walk-in visitors to the Office of the University Registrar
• Scanning and filing documents in using the appropriate record systems.
• Ensure information is handled in a confidential and professional manner in line with university policies and FERPA regulations.
• Other administrative duties as assigned duties. The assistant will also help ensure information is handled in a confidential and professional manner in line with university policies and Family Educational Rights and Privacy Act (FERPA) regulations.

Work days/hours:

• Availability required Monday – Friday, between 8:00 AM and 5:00 PM, based on departmental needs
• This is fully in-person role with no flexibility for remote work.

Qualifications:

Minimum Qualifications

• High school diploma or equivalent
• Strong communication and customer service skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace
• Ability to manage multiple tasks and maintain attention to detail
• Ability to handle large volumes of calls in a friendly and professional manner
• Ability to organize and prioritize workload efficiently and in a timely manner, in order to complete job responsibilities
• Dependable, punctual, and capable of working independently or as part of a team
• Demonstrated ability to maintain confidentiality and exercise sound judgment
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience in a higher education or administrative office setting
• Familiarity with student information systems (e.g., Banner, PeopleSoft, etc.)

Salary Range: $13.50/Hr

FLSA Exemption Status: Non-Exempt

Hours per Week: 20

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 35111N - Coordinator SS 1

Posting Closes: 4/26/26 at 11:55PM