"RESEARCH SYSTEM ADMINISTRATOR #00070316"

Job Details

Hiring Department
Informational Technology- Research Support Solutions
Job Description
Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world’s great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you. Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking to a bright future. Join us.
This is a professional, exempt, Information Technology position responsible for design, implementation, management and support of Linux workstations, and research instrumentation and devices. The successful candidate will analyze, document, install and maintain operating systems and servers, storage systems and other physical and software systems supported by the IT department. Providing excellent face-to-face technical support to both internal and external constituents is required. Due to the rapid change in this field, remaining current with emerging IT trends related to research computing and research support is expected. The successful candidate for this position will work well under pressure and maintain professional composure during high stress events. Outstanding communication skills are required.
Essential Functions

• Responsible for design, implementation, management and support of complex operating systems/platforms being supported
• Analyzes, documents, installs and maintains operating systems and servers, storage systems and/or other systems supported by the IT department
• Provides technical support to internal constituents. Stays current with emerging trends
• Provides Linux Workstation Environment configuration, implementation and support
• Builds HPC desktop Windows and Linux machines
• Tier 2 and Tier 3 windows workstation environment support
• Provides research instrumentation and workstation support configuration and maintenance
• Provides High Performance Computing cluster configuration, implementation and support
• Troubleshoots field hardware and software and helps users find solutions to their research technology challenges
• Consults with users for building non-standard machines such as HPC desktops to meet their workstation needs
• Supervises a small number of students, including coaching and mentoring, assigning tasks, approving timesheets, etc. May make hiring and salary recommendations students who work directly with this position
• Additional tasks as needed

Non-Technical Responsibilities

• Work well in tightly integrated team environment
• Provide excellent customer service
• Communicate effectively through verbal and written mediums
• Develop and present ideas, solutions, and various reports, both formally and informally
• Mentor fellow team members
• Provide user support and training

Technical Responsibilities

• Consult with researchers on appropriate computing system design to meet the defined need
• Provide user support and training
• Documentation and training, including producing documentation on system use, configuration, and procedures
• Working with and training other group members as appropriate
• Training end-users through seminars and presentations or responding to end-user requests for assistance
• Answer end-user problems and questions
• Advise and direct student workers as an integral part of the team

Minimum Qualifications
In appraising the relative qualifications of candidates for all levels, consideration will be given to the extent and type of experience with various information technology functions and to the extent and type of pertinent education and formal training. At the time a job opening is posted, the hiring department will specify required knowledge and skills pertaining to specific technologies/software/equipment.Candidates must be US Citizens, Lawful Permanent Residents, or be able to gain clearance to access export-controlled information. The University is not able to provide Visa Sponsorship for this position.

• Working knowledge of or proven capability to quickly learn programming language(s), operating systems, direct access techniques, remote processing and virtual systems to be utilized/supported within the hiring operating unit
• Experience with Linux Configuration Management (ie, Puppet, Ansible, Chef)
• Knowledge of the theory, principles and practices of Operating systems, networking and applications and their interoperability and the supporting infrastructure
• Security minded and commitment to continued professional development to stay current with security best practices
• Ability to research, quickly identify and correct problems (debug) using system utilities / diagnostics
• Familiarity with systems analysis procedures and techniques
• Bachelor’s degree in a STEM field or equivalent combination of education and experience
• Curiosity and tenacity for solving complex problems in disparate systems
• Good customer service skills and the ability work well with a variety of users
• High standards of work deliverables
• Extensive knowledge (and preferably support) of Windows and Linux systems
• Self-motivated and can work effectively without supervision
• Excellent communication skills with a variety of users and technical experts

Preferred Qualifications
Candidates possessing one or more of the following qualifications will be given preference:

• Experience with multi-system integration.
• Cloud Administration experience or certifications.
• Knowledge of a variety of computing hardware and research and engineering software
• Detail oriented mindset in collection of vital details of the supported systems
• Familiarity and experience working with the following software and operating systems:
  • Data collection tools
  • Various engineering software (Matlab, Abacus, Ansys, Solidworks, etc)
  • Various versions of Windows
  • Linux (Debian, Redhat)

Anticipated Hiring Range
The anticipated hiring range for this position has been established as $52,223-$83,304 annually.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: GGS 9E, 10, OR 11
University Title: SYSTEM ADMINISTRATOR- ENTRY, SPECIALIST, OR EXPERT
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page.
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Sponsorship Information
Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.