Resident Outreach Coordinator

Job Summary

The Resident Outreach Coordinator for Residential Education position is a full-time, live-on campus 12 months of the year, professional staff position within the Office of Residence Life (ORL) and the Office of the Dean of Students (ODOS), within the Student Affairs Division at the University of Utah.

Reporting to the Associate Director of Campus Support and Intervention, the Resident Outreach Coordinator (ROC) oversees the management of residents of concern in a campus residential community of just under 7,000 residents. The ROC supports the retention and graduation of students by providing support and referral to resources. Under the guidance of the Office of the Dean of Students, the ROC will coordinate day-to-day resident of concern assistance.

This role requires living on campus and includes on-call responsibilities within an assigned area and across campus as needed.

Compensation

Starting Annual Salary: $53,167

Comprehensive University Benefit Plan: https://benefits.utah.edu/

An Apartment: Furnishings available, including all utilities and internet.

Responsibilities

Case Management:

• Manage resident of concern cases from beginning to completion.
• Utilize Symplicity's Advocate software to document incoming and outgoing communications, including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs
• Use various methods of contact to speak with residents of concern and align with the correct resource(s).
• Respond to communications from concerned campus and community members regarding new and existing residents of concern.
• Investigate and report relevant information on cases.
• Meet with residents and otherwise engage with them through various means to identify areas of concern and to provide information, guidance, and support as appropriate to the situation.
• Utilize NaBITA's risk rubric to identify concerning behavior and implement appropriate interventions
• Track trends or changes in student behavior and assess for ongoing interventions.
• Assist residents with social services needs including referral to campus and community resources.
• Appropriately coordinate with other University personnel, public safety officers, government agencies, and family members when responding to students in distress.
• Conduct follow-up inquiries regarding threat assessment cases.

Outreach/Education:

• Coordinate outreach efforts to the University community regarding student behavioral concerns, intervention strategies, and current national and University trends in behavioral intervention.
• Develop communication materials in a variety of media to support outreach efforts.
• Develop and maintain appropriate manuals, forms, and procedures.
• Design, organize, and facilitate educational programs and ongoing training for the Office of Residence Life, Student Affairs and other campus staff, including but not limited to care and support.

Administrative Support:

• Provides administrative support to the Associate Director of Campus Support and Intervention. Direct day-to-day operations of resident outreach and follow-up with cases.
• Assist in the development and proper interpretation of policies and procedures among staff and residents.
• Serve on the Office of Residence Life work committees.
• Participate in large-scale processes, including training, evaluations, and opening/move-in events.
• Serve as a liaison to the Office of the Dean of Students, the University Counseling Center, the Office of Equal Opportunity, and other resource-based campus offices.
• Maintain an area budget in accordance with purchasing guidelines.
• Work to advance the University of Utah, Division of Student Affairs, and Office of Residence Life's strategic plans through participation in goal setting, program implementation, committee/task force work and assessment efforts.
• Assist in meeting requirements of University policies (FERPA, Clery, etc.).

Availability/ On-Call:

• The Resident Outreach Coordinator (ROC) for the Office of Residence Life (ORL) & Dean of Students (ODOS) is a full-time, live-on staff member.
• The ROC for ODOS will maintain regular office hours from 8:00 AM to 5:00 PM.
• While serving on-call, the ROC must remain within a 20-minute response time to the University. ROCs are expected to be on-call during holidays, weekends, and evenings as needed to ensure 24/7 coverage.
• Resident Outreach Coordinators participate in a rotational on-call team that provides crisis response for our residential students on campus.

Minimum Qualifications

Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Demonstrated experience working with students from all backgrounds and supporting their individual needs.
• Demonstrated experience with student support, crisis intervention, and emergency response.