"Resident Services Coordinator"

Job Details

Resident Services Coordinator

Department: University Housing

Appointment Type and Duration: Regular, Ongoing

Salary: $50,000 - $55,000 per year

Compensation Band: OS-OA04-Fiscal Year 2025-2026

FTE: 1.0

Application Review Begins: December 29, 2025 (updated); position open until filled

Special Instructions to Applicants: Please provide a resume that clearly outlines relevant work history, including dates of employment and educational background. These details are crucial in evaluating whether applicants meet the qualifications for the position.

Department Summary: Student Services and Enrollment Management's mission is to build a diverse, exceptional, and inclusive campus community. The person in this role will work toward this mission in the following ways: Illustrate efforts at awareness and implementation with other individuals in the workplace; act as an advocate to assure efforts toward best practices, including support of trainings and serving as a resource for inquiries; act as a supporter to implement policy and/or establish procedures or guidelines for their school/college or VP area/Division; and act as a supporter to implement and/or establish procedures or guidelines for the University.

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to supporting student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, social and academic programs for the entire student body to develop community leaders, innovators and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units, which include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $100-million educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).

Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates, and graduate more quickly.

Position Summary: The Resident Services Coordinator (RSC) is an essential services professional staff member whose primary roles include support to the Housing Service Centers and other services, systems, and operations that contribute to the student experience in the residence halls. The Housing Service Centers are a fast-paced environment requiring strong management skills and a consistent presence to maintain an effective operation. The RSC plays a leading role in the creation and implementation of student services and resources, support of customer service and operations at service centers, support student staff selection, training, and supervision, implementation and support of data and systems such as StarRez.

The RSC exercises a high level of independent judgment and discretion, particularly when handling confidential student information and responding to concerns within the Housing Service Centers to support safety and security. While the RSC is expected to work independently, they must also take direction from the Assistant Director and operate within established departmental guidelines.

Minimum Requirements:

• Bachelor's degree plus 1 year of experience in a service environment or equivalent combination of knowledge and experience.
• Two years of professional experience in a position that required customer service, administrative functions, and/or office management, or related fields.
• Experience serving traditionally underrepresented and underserved populations.
• Experience using computer programs or databases in a customer service environment.

Professional Competencies:

• Ability to meet customer needs, including direct interaction as well as developing online and other processes and services.
• Ability to identify, analyze, and solve problems, leveraging the use of technology where appropriate.
• Ability to adapt within a rapidly changing technical environment.
• Ability to establish and maintain effective and collaborative supervisory and colleague working relationships, including team building and conflict management skills.
• Ability to communicate and work effectively with individuals from diverse backgrounds and cultures while supporting a welcoming and inclusive environment.
• Excellent computer skills, including experience with Microsoft Office suite, databases, software programs or applications.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide range of technical skills.
• Ability to train staff and develop supporting materials regarding resident services and systems.

Preferred Qualifications:

• One year of experience in residential life, higher education or student affairs.
• Experience integrating the use of technology into the delivery of services.
• Experience working with access control and security systems in a residential setting, including system use, monitoring, and issue resolution.
• Experience training or leading the work of staff in a service environment.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background check.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.

The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call 541-346-5112.