"Residential Area Coordinator"

Job Summary

The Area Coordinator (RC) is a professional, full time, live-on, 12 month staff member of the Office of Residential Life. This position reports to the Director of Residential Life and serves a key role in promoting the academic, social, and personal success of students in the residence halls. The AC will directly supervise up to 17 undergraduate Resident Assistants (RAs). RCs share responsibility for a 24/7/365 on-call rotation for crisis response and management for a residential campus of approximately 450 students. They will oversee Residence Education related functions within the department. This position is responsible for responding to emergency situations including evenings and weekends. Position will hold office hours on both the main campus and off campus housing property.

Responsibilities

• Supervise, mentor, train, and evaluate up to seventeen undergraduate RAs. Conduct weekly staff meetings and bi-weekly one-on-one supervision meetings. Create the duty schedule for the RAs.
• Oversight of all departmental programming and support Division Programming Efforts
• Oversight of Resident Assistant programming including approval, alignment with department programming model and purchasing/advertising needs.
• Create and implement a bi-annual RA Training schedule; assist with hosting of sessions and scheduling training.
• Assist in resolving disputes and providing support and referrals to residential students in your area.
• Participate in the on-call duty rotation. Serve as a primary resource for emergency situations and critical incidents. Work cooperatively with university personnel including but not limited to: Public Safety, Counseling and Psychological Services, and Student Health Services in emergency response. Provide incident updates to the Administrative Staff.
• Serve as a Student Conduct Officer, managing lower level violations of the Student Code of Conduct and the Housing Contract. Utilize Maxient to maintain student records. Educate students about and enforce the Student Code of Conduct and the Housing Contract.
• Provide quality customer service to students, parents, and other constituents.
• Be knowledgeable about the use of Maxient, and eRezLife.
• Support Residential Life and Student and Campus Life initiatives including Housing Selection, Break Closings and Departmental Programs.
• Perform other duties as assigned by the Office of Residential Life, Division of Student and Campus Life, or designee.
• Be available for all-hands-on deck times throughout the year (opening and closing, Admissions events, unforeseen circumstances, high traffic weekends, etc).
• Serve on university committees as assigned.
• Participate in the on-call duty rotation and make decisions related to the immediate needs of students and residential communities. Determine the best course of action in situations requiring immediate decisions.
• Determine responsibility in student conduct cases, and implement appropriate sanctions in line with student conduct guidelines and manuals. Determine appropriate and reasonable follow up.
• Assist with hiring and training of RAs– determine best fit for the staff and qualifications for student staff who join the team.

Education & Experience

• Masters degree (preferably in social work, higher education, education or counseling).
• Two years’ experience working on a college campus as a student or employee.
• Two years’ experience in Residence Life as a student or employee.
• Evidence of experience with mediation, intervention, conflict management and problem solving in a residential setting.

Other Qualifications

• Strong organizational skills and attention to detail.
• Able to function independently while operating effectively within a team environment.
• Possess solid general computer skills, including ability to work in a Windows environment. Familiarity with specific applications used by the University/Department a plus.
• Excellent oral and written skills and ability to communicate comfortably with students, colleagues, and external constituents.
• Demonstrated ability to handle complex and multiple tasks in a professional and efficient manner.
• Exhibits a high level of professionalism, leadership, creative problem solving, diplomacy, negotiation and sales skills, and the ability to manage complex projects with minimal supervision.
• Professional, courteous demeanor and appearance; ability to engage positively and work professionally with students, faculty, staff and administration and represent the University professionally to the public.
• Commitment to the mission of the University of Saint Joseph.
• Physical ability to perform essential functions of the position, as noted below, with or without reasonable accommodation.

Physical Requirements

Work Environment: RCs spend time in their offices and time doing walkthroughs of the buildings. Buildings have stairs and do not have elevators. RCs receive private offices with a university provided laptop. Because of the nature of the work, RCs also receive year-round university sponsored accommodations.