Resource Operations Specialist

Job Summary

The Shared Services - Student Wellness Center (SWC) department is seeking a detail-oriented and collaborative Resource Operations Specialist to support fiscal, administrative, and people operations. This role plays a critical part in advancing student health and well-being by optimizing financial resources, supporting student employment programs, and ensuring efficient operational processes across the SWC.

Key Responsibilities

• Oversee accounts receivable, billing operations, and financial reporting
• Manage insurance billing, reconciliation, and compliance with CSU and SJSU policies
• Support audits, internal controls, and financial analysis
• Coordinate recruitment, onboarding, and position management for staff and student employees
• Administer student employment processes, including hiring, payroll, and workforce planning
• Maintain employee records and support people operations functions
• Develop reports, dashboards, and operational documentation
• Collaborate with campus partners to improve processes and resolve operational challenges

Knowledge, Skills & Abilities

• Ability to analyze financial data, apply accounting principles, and make accurate financial projections using business mathematics and statistical techniques
• Keen skills in budget tracking and organizing complex data
• Proficiency in developing and maintaining databases, tracking financial data, and organizing complex data; ability to generate accurate reports
• Ability to learn, interpret, and apply a wide variety of policies and procedures relating to student health programs and their administration
• Knowledge of public and business administration principles, fiscal management, and operational procedures
• Strong organizational, coordination, and policy interpretation skills; ability to plan, prioritize, and multitask effectively in a fast-paced environment
• Excellent customer service and public relations abilities; effective communication across a variety of venues, including English grammar, business writing, and comprehension
• Ability to establish and maintain cooperative working relationships in a diverse, multicultural environment
• Ability to work independently, exercise sound judgment, and make constructive recommendations
• Demonstrated attention to detail, accuracy, and sustained focus on routine and complex tasks
• Familiarity with best practices for collaborating with department managers, staff, and the general public

Required Qualifications

• A bachelor's degree and/or equivalent training
• Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• A Bachelor’s degree in Accounting, Finance, Public Administration, or related field
• At least three (3) years of experience using administrative practices and procedures, including project management
• Experience working within a higher education environment
• At least two (2) years of experience with hourly employee position management, including student employees and/or per diem employees
• At least two (2) years of experience working within a healthcare facility, including medical billing
• Demonstrated experience working with highly confidential processes

Compensation

Classification: Administrative Analyst/Specialist - Exempt II
Anticipated Hiring Range: $7,066/month - $7,649/month (Step 11 – Step 15)
CSU Salary Range: $5,797/month - $8,445/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: May 8, 2026 through May 24, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.