Response Officer II (Evenings) - Protective Services - OFMD

Position Summary

The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campus’ mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus.

OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world’s largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations.

As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university’s mission. For additional information, view a quick message from some of our employees: https://facilities.med.wustl.edu/Careers.

Serves as the primary first responder (armed) to all life safety and protection of property, emergency, and non-emergency incidents on campus. Includes rendering emergency medical assistance or general first aid. Acts on own initiative, as well as directed calls for service. Proactively identifies security issues and works towards a quick resolution. Enforces University policy/procedures and criminal law. May be assigned to vehicle, bike, or foot patrol. Must be prepared to deal with a variety of complex and ever-changing situations (crisis intervention, apprehension of criminal suspects, serious injuries, et al), make quick decisions, and take action. Needs to be able to utilize a variety of tools and techniques (negotiating, de-escalating, non-violent crisis intervention, et al) to resolve the situations and accurately and thoroughly record information for the official University record.

Job Description

Primary Duties & Responsibilities:

• Responds to calls or reacts on view to emergency and non-emergency incidents (medical, law enforcement, injury/accident, et al) on campus. Takes action or makes a note for follow-up on any safety and security issues. Provides Emergency Management support during larger-scale incidents. When not on assignment, patrols the University properties. 
• Controls criminal or other significant scenes, including preservation and gathering of evidence. Receives/compiles information for incident reports and conducts initial and follow-up investigations, as assigned. Takes photos, makes videos, or creates any other relevant documentary evidence in support of criminal prosecution, potential insurance claims, and other legal processes.  
• Provides necessary follow-up (transports to the medical facility, notifies proper authorities, and undertakes any other necessary coordination) for faculty, staff, students, and visitors after immediate resolution of an incident. Apprehends criminal suspects for on-view or reported criminal activity. Prepares for and testifies in criminal proceedings.
• May serve as a Field Training Officer or instructor. May fulfill informal leadership duties in the absence of Leads or supervisors.  
• Conducts building checks, which include checking access control devices, door locks, and proactively looking for any possible safety or security hazards. Uses problem-solving skills to resolve issues found during building checks. 
• Assists Medical Center personnel and visitors with directions and provides escorts when requested. Partners with customers in assigned geographical areas and assists them in resolving multi-department issues. Provides information and assistance to individuals with special needs as needed. 
• Takes possession of found property, attempting to locate the owner, and securing property according to established procedure. 
• Enforces parking regulations and provides support to the Transportation Office as needed.

Working Conditions:

Job Location/Working Conditions

• Normal office environment
• Requires extensive safety training
• Exposure to blood-borne pathogens
• Exposure to chemicals
• Requires protective devices
• Exposure to animals
• Patient care setting
• Occasional lifting (25 – 50 lbs.)
• Alternative work schedule as a regular part of the job (on-call, shifts, evening, weekends)

Physical Effort

• Typically sitting at a desk or table
• Typically standing or walking
• Typically running or climbing
• Typically bending, crouching, and stooping
• Wrist, hand or finger movement
• Using tools requiring high dexterity
• Occasional lifting (25 – 50 lbs.)
• Dust, dirt, grease, or other disagreeable elements

Equipment

• Office equipment
• Simple hand tools
• Operate motor vehicle

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:
High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.St. Louis Metropolitan Security License - St. Louis City/St. Louis County, St. Louis Metropolitan Security License - within 30 days of hire - St. Louis City/St. Louis County

Work Experience:
Security Officer In A Professional Security Organization (2 Years), Armed Officer In An Academic Environment Or Civilian/Military Police Setting (1 Year)

Skills:
Not Applicable

Driver's License:
A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job

Required Qualifications:

• Ability to obtain and maintain a St. Louis Metropolitan Security License within 30 days of hire.
• In order to obtain this St. Louis Metropolitan Security License, one must meet the basic licensing requirements for the Security Officer licensing category which specifies that individuals must be at least 21 years of age (https://slmpd.org/privatesecurity/).
• Must obtain and maintain a Missouri Class E or Illinois Class D Driver’s license within 30 days of hire.
• If no previous departmental psychological assessment has been completed by the individual, a psychological assessment will be necessary for this position.

Preferred Qualifications

Education:
Bachelor's degree - Criminal Justice

Certifications/Professional Licenses:
Crisis Intervention Team (CIT) - CIT International, Emergency Medical Technician - Basic (EMT-B) - Missouri Department of Health & Senior Services

Work Experience:
No additional work experience unless stated elsewhere in the job posting.

Skills:
Computer Hardware Diagnostics, Computer Literacy, Crime Reporting, Cross-Team Collaboration, Customer Service, Decision Making, Emergency Management, Emergency Response and Crisis Management, Federal Laws, Handcuffing, Incident Reporting, Incident Response, Insurance Claims, Law Enforcement, Legal Procedures, Military Training, Oral Communications, Pepper Spray, Preventive Action, Professional Integrity, State Laws, Strive for Excellence, Taser, Working Independently, Written Communication

Grade

G09-H