"Retail Manager"

Job Details

Retail Manager
Department: Campus Dining - Cascades Cafe - 170440
Minimum Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 2 years of experience in retail management, preferably in the food service industry.
• Strong leadership and supervisory skills with the ability to motivate and inspire a team.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficiency in Microsoft Office applications and point-of-sale (POS) systems.
• Knowledge of health and safety regulations and food service sanitation practices.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.

License/Certification Required
ServeSafe for Managers or other ANAB-CFP Accredited Food Safety Manager Certification preferred, or ability to achieve certification in first 90 days
Preferred Qualifications
Essential Duties and Responsibilities
Operations Management:

• Oversee the day-to-day operations of the assigned retail outlets, including staffing, inventory management, and customer service.
• Ensure compliance with health and safety regulations, sanitation standards, and food quality requirements.
• Develop and implement efficient operating procedures to optimize productivity and minimize waste.
• Monitor sales performance and implement strategies to drive revenue growth.

Team Leadership:

• Recruit, train, and supervise retail staff, including baristas, cashiers, and food service workers.
• Provide ongoing coaching and feedback to team members to enhance their performance and professional development.
• Foster a collaborative and inclusive work environment that promotes teamwork and employee engagement.

Customer Service Excellence:

• Ensure that all customers receive prompt, courteous, and efficient service.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Implement initiatives to enhance the overall customer experience and loyalty.

Financial Management

• Monitor budgetary targets and control costs through effective resource allocation and expense management.
• Conduct regular financial analysis and reporting to track sales trends, expenses, and profitability.
• Identify opportunities for cost savings and revenue enhancement.

Quality Assurance:

• Maintain high standards of product quality, presentation, and consistency.
• Conduct regular inspections and audits to ensure compliance with brand standards and university policies.
• Collaborate with the culinary and procurement teams to source high-quality ingredients and products.

Work Schedule/Hours: Campus Dining is a Sunday - Saturday, 6:00 am - 11:00 pm operation. Operations are reduced during university breaks. Employees are scheduled two days off each week based on business need. Days off may not be consecutive days off. Schedule varies on the d
Suggested Salary Range: $50,000 - $55,000
Closing Date:
Open Until Filled: Yes
Evaluation of Applications Begins: 09/29/2025
Proposed Date of Hire: 10/16/2025
To apply, visit https://appstate.peopleadmin.com/postings/52235
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.