"Retail Operations Assistant Supervisor"

Job Details

Haverford College invites applications for our full-time (40 hours per week), non-exempt, benefits-eligible Retail Operations Assistant Supervisor opportunity.

Haverford Offers Great Benefits: The College offers a comprehensive benefits program that includes possible work-from-home opportunities, automatic 10% retirement contribution to your retirement account upon eligibility (no match required), a 50% tuition benefit for dependent children upon eligibility, 14 paid holidays (including the week before New Year's Day), affordable medical plans, Health Savings Account contribution of $700 for individuals and $1400 for families (no match required, available to employees enrolled in the High Deductible Health Plan), and a beautiful arboretum campus with walking trail and easy public transportation access. Please visit the Benefits page for more information.

Work Location: On-site, Haverford College Campus

About the Position
The Retail Operations Assistant Supervisor oversees the Library Café evening and weekend operation to ensure that all standards are met. The Retail Operations Assistant Supervisor also is responsible for managing operations in the absence of the Retail Operations Supervisor or Retail Operations Manager.

Primary Responsibilities

• Oversee the daily operations of the Library Cafe, including opening and closing procedures
• Supervise Library Café student workers
• Serve as supervisor in the Dining Center and the Coop during the summer and other academic (non-semester) breaks, overseeing the work of General Food Service Workers, as needed
• Welcome and greet guests in a friendly and professional manner
• Prepare and serve a variety of hot and cold beverages, such as coffees and teas
• Stock supplies
• Maintain a clean and organized work environment, ensuring compliance with health and safety regulations
• Address guest inquiries and complaints in a timely and efficient manner
• Assist in developing and implementing new menu items and promotions
• Collaborate with other departments, such as Catering and the Dining Center, to provide exceptional service to guests
• Adhere to College standards of quality and service, striving to exceed guest expectations at all times

Line of Report: The Assistant Retail Supervisor reports to the Retail Operations Manager.

Minimum Qualifications

• High school diploma or equivalent
• 1 year of experience in a supervisory role

Professional Competencies

• Knowledge of coffee brewing techniques and preparation
• Effective communication and customer service skills
• Ability to prioritize tasks in a fast-paced environment
• Detail-oriented with strong organizational and time management skills
• Strong work ethic
• Ability to work collaboratively with colleagues

Preferred Qualifications

• Previous supervisor experience in a coffee house or café restaurant setting in a college or university

We are aware that some people are less likely to apply for jobs unless they meet qualifications as described in the job advertisement. We are most interested in finding the best candidate for the job, and recognize that a successful candidate may come from a less traditional career trajectory, and have skills and abilities gained outside a classroom context, or an equivalent skill set. We encourage you to apply and share how you meet the position's qualifications.

Special Requirements

• Serve Safe Certification or ability to obtain certification at the college's expense within 3 months
• Aller-train Certification or ability to obtain certification at the college's expense within 3 months
• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays
• Must be able to stand for extended periods and lift up to 25 pounds

To Apply: Interested applicants are invited to submit an application, to include a cover letter and resume, through Haverford College's career website via Workday (no other form of application is accepted) by visiting https://haverford.wd1.myworkdayjobs.com/External/job/Haverford-Campus/Retail-Operations-Assistant-Supervisor_R997. The application deadline is March 2, 2026. Application review will begin after the deadline has passed. Please email recruiting@haverford.edu with questions about submitting your materials. Should the search committee be interested in pursuing your candidacy, you will hear from them directly. Finalists will be asked to provide three professional references.

Haverford College is an Equal Opportunity employer committed to diversity, equity, inclusion, social justice, and providing equal opportunities and access to all individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, national origin or ancestry, age, marital status, disability, or veteran status. Women, non-binary and transgender individuals, people of color, Indigenous people, and those with other or multiple historically marginalized and/or underrepresented identities are especially encouraged to apply.

We at Haverford College recognize that we live and work on Lenape land and pay respect and honor to the caretakers of this land, from the time of its first human inhabitants until now, and into the future. We seek to maintain and build upon our current and ever-evolving connections with members of Lenape tribes and communities, in recognition of our intertwined histories and with a goal of moving toward right relationship between the Haverford of today and Lenape peoples.