"Salesforce Business Analyst"

Salesforce Business Analyst

Company:
Auburn University

Job Location:
Auburn University, 36849-5207

Category:
Development and Fundraising

Type:
Full-Time

Requisition Number: S4937P

Home Org Name: Enterprise & Data Solutions

Division Name: Senior VP, Advancement

Job Class Code: OC64

Appointment Status: Full-time

Limited Term: No

Job Summary

Auburn Advancement is excited to begin the search for a Salesforce Business Data Analyst to join our Operations and Strategy Team! In this role, you'll help manage and optimize Auburn Advancement's Salesforce CRM platform, ensuring data integrity, streamlining processes, and empowering Advancement staff with actionable insights that drive engagement, stewardship, and fundraising success.

What You'll Do:

Empower Data-Driven Decisions:

Support Advancement's mission by maintaining accurate constituent and giving data, ensuring systems are optimized for performance and reliability. Develop reports and dashboards that provide meaningful insights into donor engagement, campaigns, and fundraising trends. Partner with teams to interpret data, identify opportunities, and inform strategy with clear, evidence-based analysis.

Optimize Systems and Processes:

Assist in the day-to-day management of Salesforce, including user access, troubleshooting, enhancements, and data maintenance. Execute imports and updates for constituent information, giving, and campaign activity while maintaining rigorous data integrity and compliance with university standards. Document and refine workflows to streamline operations and improve efficiency across Advancement teams.

Advance Fundraising and Engagement Efforts:

Collaborate with Advancement staff to design and maintain tools that power donor engagement, campaigns, and events. Support staff in building and refining reports and dashboards that track progress toward philanthropic goals. Partner with the Application Support and Salesforce teams to develop automation (Flows, Validation Rules) and ensure systems support fundraising success.

Champion Data Excellence and Collaboration:

Serve as a trusted resource for Advancement teams by documenting data definitions, maintaining the data dictionary, and ensuring consistent reporting logic across the organization. Create tutorials, guides, and training materials that enable users to work confidently within Salesforce. Work collaboratively with IT, campus partners, and third-party vendors to evaluate integrations and implement system improvements that align with institutional objectives.

Why You'll Love It Here:

• Impactful Work: Your efforts will directly contribute to the growth and success of Auburn University and its priorities.
• Collaborative Environment: Join a team of dedicated professionals who are committed to making a difference.
• Purpose Driven Work: Align your passion and fulfillment to your work, where you're trusted to reach your full potential and achieve your pinnacle career experience.
• Culture by Design: Thrive in a culture that champions respect, accountability, and professional development.

Now is the perfect time to join Auburn Advancement, a dynamic team encompassing Operations and Strategy, Culture and Talent, Engagement, Philanthropy, and Communications. Under the visionary leadership of Senior Vice President Rob Wellbaum - a seasoned and respected advancement professional - our organization is set to revolutionize the future of Advancement.

Essential Functions

Your Responsibilities as a Salesforce Business Data Analyst:

Purpose:

• Support fundraising and engagement efforts by ensuring accurate, consistent, and accessible Salesforce data.
• Empower Advancement teams with reliable reporting, intuitive dashboards, and meaningful data insights that drive decision-making.

Collaboration:

• Partner with Advancement and IT teams to align CRM functionality with organizational goals and fundraising strategies.
• Work closely with users to understand reporting needs, resolve data issues, and recommend process improvements that enhance efficiency and effectiveness.

Innovation:

• Evaluate opportunities to automate workflows, improve data quality, and enhance user experience within Salesforce.
• Test and implement new features, integrations, and enhancements in collaboration with the Salesforce and Application Support teams.
• Continuously refine documentation, data definitions, and training materials to ensure clarity and consistency.

Production:

• Maintain and monitor Salesforce data to ensure accuracy, completeness, and compliance with standards.
• Execute updates, imports, and audits related to constituent, giving, and engagement data.
• Develop and maintain reports and dashboards for fundraising, events, and donor engagement metrics.
• Provide responsive user support and assist with onboarding, training, and troubleshooting as needed.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Bachelor's degree in Business, Accounting, Finance, Statistics, Information Systems or related field and 4 years of experience in design, analysis, and reporting of data analysis

OR

Master's degree in Business, Accounting, Finance, Statistics, Information Systems or related field and 2 years of experience in design, analysis, and reporting of data analysis.

Salary Range: $48,720 - $82,820

Job Category: Auburn Advancement

Working Hours if Non-Traditional: Monday- Friday: 7:45am-4:45pm- may occasionally work nights and weekends

City position is located in
Auburn

State position is located
Alabama

Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.