"Scholarship Recipient Support Specialist"

Job Summary

The Enrollment Management division at CU Boulder invites applications for the Scholarship Recipient Support Specialist position! Scholarship Services is part of the Enrollment Management unit, where we support recruitment and student success efforts of the campus by utilizing federal, state, institutional, and private funding to maintain access to an education and ensure aid policies support retention and graduation goals. This full-time position reports to the Coordinator of Scholarship Advising & Partnerships and is part of a team that supports scholarship recipients, applicants, and scholarship partners by administering specific scholarship programs, giving presentations, and supporting the office as needed. This position maintains a thorough and current working knowledge of all Title IV federal, State of Colorado, and institutional rules, regulations and procedures to ensure accurate release of information and program compliance.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Office of Scholarship Services is a unit within the Student Financial Services Division of Enrollment Management, working alongside the Office of Financial Aid, and the Bursar's Office. Our team is responsible for optimizing scholarship resources to enhance affordability and equity for our student population. We work with campus partners and external partners to ensure compliance with scholarship donor intent. We are dedicated to increasing access to higher education and recognizing scholarly merit by facilitating the awarding of scholarships from over 1,100 unique funds. By collaborating with campus and external partners, we empower students to reach their fullest potential as part of the CU community.

What Your Key Responsibilities Will Be

Scholarship Program Administration & Recipient Support

• Develop and maintain liaison relationships with a variety of university and private scholarship programs as well as colleges, departments, and other campus programs to provide counseling for student recipients, donor relations, financial reconciliation, and reporting.
• Develop and implement new programs and processes to improve and enhance scholarship opportunities for students and to enhance the customer experience.
• Provide individualized counseling and services to specific populations of prospective and current scholarship programs.
• Manage fund reconciliation of assigned scholarship programs throughout the year.
• Write, review, and keep up-to-date the position's policies and procedures.
• Develop a thorough working knowledge of Financial Aid systems, policies, and procedures to ensure scholarship dollars are administered correctly and that impacts to other types of aid are reconciled with accuracy.
• Other duties as assigned to support Scholarship Services. These can include but are not limited to reviewing and rating scholarship applications, coordinating scholarship interviews, and developing and updating modules for the student employee training manual.

Advising

• Assist with scholarship specific customer service duties, such as phones, front counter, email, etc. as needed.
• Advise students and families on application processes, important timelines, types of aid, eligibility requirements, financing options, and other resources available.
• Adjust awards as necessary to reflect student's enrollment and eligibility.

Student Employee Supervision

• Supervise, mentor, train, motivate, evaluate, and provide leadership to the Office of Scholarship Services student employees.
• Interview, hire, and onboard new student employees.
• Serve as a resource to student employees.
• Ensure that the work assigned to student employees is completed accurately and in a timely manner.

Outreach

• Participate in scholarship program specific campus and community outreach events, including events held in the evening and on weekends.
• Participate in campus and community outreach financial aid events, including events held in the evening and on weekends.
• Develop and present outreach presentations on financial aid and scholarships for prospective and current students.
• Assist Admissions with recruitment events that could include presenting, hosting workshops, or managing a resource table.

Processing

• Process scholarship appeals.
• Review over-awards and make appropriate adjustments.
• Process verification of cost of attendance and verification of financial aid offers for external organizations.
• Cross-train with other scholarship team members and assist with processing needs as necessary.

Professional Development

• Collaborate with immediate supervisor to determine areas for professional growth. Identify and request appropriate training opportunities offered by the office, the University, and through various professional associations or organizations.
• Participate in external and internal trainings, conferences, webinars, etc. related to administering all types of financial aid.
• Attend staff meetings, retreats, and other meetings as assigned. May include representing the Office of Financial Aid in Enrollment Management and campus-level initiatives.

What You Should Know

• The work schedule for this position is Monday - Friday, 8 AM - 5 PM with occasional evenings and weekends.
• The position offers a hybrid work modality - 3 days remote, 2 days in office.
• Final candidate must successfully pass a criminal, financial, and fingerprint background check and cannot be in default on a student loan either upon hire or while employed in this position.

What We Can Offer

The annual salary for this full-time position is $51,000 - $53,000.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be ambitious. Be inspired. Be Boulder.

What We Require

• Bachelor's degree or equivalent combination of education and experience may substitute.
• Experience working in a higher education setting.
• Experience providing customer service.

What You Will Need

• A strong commitment to providing an extraordinary student experience.
• Ability to interpret and apply federal, state, institutional rules, regulations, policies, and procedures.
• Strong computer skills including software (Word, Excel, PowerPoint and other presentation software), email communication tools, and web-based applications.
• Ability to communicate key and critical information in a timely fashion.
• Ability to gain confidence and trust of others through honesty, authenticity, and acceptance of responsibility.
• Ability to exemplify excellence by creating a welcoming environment that maximizes the success of all students, staff, and faculty.
• Ability to create new and better ways for the organization to be successful.
• Ability to build partnerships and work collaboratively with others to meet shared objectives.

What We Would Like You to Have

• Professional experience working in a financial aid office and demonstrated knowledge of Federal Title IV financial aid.
• Professional experience in fundraising, scholarship administration, donor relations and/or gift/grant administration.
• NASFAA credentials.
• Knowledge of State of Colorado financial aid regulations.
• Experience with federal financial aid data systems including NSLDS, FAA Access, and COD.
• Experience using PeopleSoft or other student information systems.
• Spanish speaking.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.Please apply by March 15, 2026 for consideration.Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.