"Security Operations Specialist"

Security Operations Specialist

Company:
Winston-Salem State University

Job Location:
Winston-Salem, 27110

Category:
Police and Public Safety

Type:
Full-Time

Appointment Length.: 12 months

Primary Purpose of the Position:
The Security Operations Specialist plays a vital role within the WSSU Police & Public Safety Department by ensuring the operational reliability, functionality, and integration of the department's safety and security technologies. This includes oversight of operational readiness of surveillance systems, access control, emergency communication tools, patrol car equipment, body cameras, blue light emergency phones, and critical applications such as the Computer Aided Dispatch (CAD) system. The position also ensures access to the same security and operational capabilities available to employees through the Ram Card system.

The position provides hands-on technical support, system administration, user training, and real-time monitoring of security systems. It also acts as the primary liaison with the Office of Information Technology (OIT) for Level I and II support, assisting with issue resolution, software updates, system enhancements, and integration of new technologies.

This role is crucial to ensuring seamless operations of safety infrastructure, supporting emergency responses, and enhancing the department's ability to protect the campus community.

Preferred Years Experience,Skills, Training , Education:

• Vendor certifications (e.g., Milestone, Microsoft, CompTIA); experience with CAD systems, mobile safety tools (body cams, tablets), and inventory tracking.
• Proficiency in surveillance and security platforms such as Milestone, Southern Software, Flock, and BriefCam.
• Strong understanding of CCTV, LPRs, emergency lockdown systems, and integrated access control technologies.
• Familiarity with IT systems: servers, operating systems (e.g., Windows), networking, and storage-area networking.
• Ability to troubleshoot and resolve technical issues, manage digital evidence, and follow security protocols.
• Strong situational awareness and the ability to provide real-time support during emergencies.
• Excellent communication and interpersonal skills; ability to work independently and collaboratively.
• Organizational skills and ability to manage multiple priorities in a dynamic environment.
• Experience training users and creating technical documentation.
• Availability for on-call emergencies and commitment to maintaining operational readiness.

Special Instructions Summary:
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

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