"Credit Transfer Officer"

• Full-time, Fixed Term position until March 2025 ( 6-7 Months)
• Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About You

The Credit Transfer Officer role is responsible for supporting RMIT’s credit transfer systems and processes, assisting colleges and other RMIT staff in processing of credit transfers, and responding to enquiries. The Officer ensures all enquiries and tasks are responded to quickly and comply with relevant university policies.

The Officer provides accurate advice on all credit transfer related processes, handling complex queries and using initiative to resolve issues. The Officer will also provide support for RMIT’s admissions processes as required.

To be successful in this position, you’ll have as a minimum:

• Experience and expertise in the provision of high-quality administration services, including a sound knowledge of relevant policies and procedures or the ability to learn and apply policy and procedure requirements.
• Demonstrated ability to respond appropriately to sensitive information and situations.
• Excellent communication skills, including skills in persuasion, information exchange, gaining assistance and in perceptively assisting staff to manage workloads, timeline and relationships.
• Demonstrated problem solving skills with a proven ability to investigate and make informed decisions regarding complex issues, preferably relating to credit transfer processing and the Student Administration Management System (SAMS).
• Excellent organisation and time management skills with proven ability to manage multiple tasks and re-adjust workload priorities to meet schedule conflicts while maintaining a high degree of accuracy.
• Demonstrated ability to contribute to continuous improvement of systems and processes in a service- oriented environment.
• Capacity to work in a collegial manner with other staff, building and maintaining effective and productive relationships, using highly developed interpersonal skills and excellent written and verbal communication skills.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The “Experience” Group’s vision is to bring to life RMIT’s 2031 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all our global students, and cultivating a differentiated and relevant service experience for those segments.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below.

Position Description - Credit Transfer Process

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

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Applications Close:

2 Sept 2024 11.59 pm