"Senior Administrative Assistant (Reenrollment)"

Position Summary

Rutgers, The State University of New Jersey, is seeking a Senior Administrative Assistant (Reenrollment) for the Undergrad Education – Academic Services within the School of Arts and Sciences. The Senior Administrative Assistant (Reenrollment) reports to the Associate Dean of Academic Services and the Assistant Dean/Director of Non-traditional students and is responsible for coordinating all aspects of the SAS Withdrawal and Reenrollment process.

Among the key duties of this position are the following:

• Organizes, coordinates, and executes the all functions associated with the School of Arts and Sciences withdrawal/reenrollment, including the timely processing of approximately 900 university withdrawals and 2,000 reenrollment applications per year.
• Maintains the withdrawal and reenrollment databases, processes withdrawals as per university policy by coordinating with other university units and offices, reviews reenrollment applications and independently determines enrollment eligibility and status.
• Coordinates the student grade review processes for reenrollment eligibility and provides routine and non-routine information and explanations to students seeking reenrollment and re-entering the university following a hiatus.
• Student advising functions are independently performed in writing, in person, and remotely, using state-of-the art remote contact tools and social networking, and may be required in the evening and/or on weekends.
• Assists newly reenrolled students with their registration and other university processes, such as financial aid appeals.
• Creates and develops an outreach and recruitment initiative to promote reenrollment of SAS alumni.
• Compiles and maintain the data for SAS students withdrawing and/or taking leaves of absence as well as reenrolling and create informational materials to both students and faculty/staff.
• Provides supporting research, analyses on both processes, as well as maintain and controls withdrawal/reenrollment records, statistics, reports, and documents.

Minimum Education and Experience

A bachelor's degree and a minimum of two years relevant experience in higher education administrative function.

Equipment Utilized

• Full Microsoft Office suite.
• Rutgers University Student Records Database (IMS) – a secure system providing access to all student records.
• Perceptive Content – a secure system used for file management at SAS in lieu of paper records.
• Degree Navigator – a secure degree audit system maintained by OIT.
• EAB Navigate360 – Advising Notes and Appointment platform.

Physical Demands and Work Environment

The office is an